Ultra Care Technician

Motive Energy Inc.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Motive Energy Inc. is seeking an Ultra Care Technician I to perform scheduled maintenance of industrial batteries at client sites.

You will inspect batteries, perform watering, washing, testing, and full-scale inspections, while safely operating a service vehicle and related equipment. You will also install watering systems, maintain an accurate parts inventory, and communicate with customers and internal teams to coordinate service and resolve issues.

Qualifications

• Ability to read and comprehend safety rules and technical manuals.
• Ability to interpret written, oral, diagram, or schedule instructions.
• Demonstrated ability to prioritize tasks, work independently and switch tasks efficiently.

Responsibilities

• Perform battery inspections, watering, washing, and full-scale inspections with voltage and gravity records.
• Install watering systems and perform related maintenance.
• Operate a field service vehicle, a forklift and a reach truck safely.
• Maintain accurate parts inventory and handle service orders promptly.
• Communicate with customers and coordinate repairs or opportunities with supervisor and other departments.

Skills

Reading documents

Instruction following

Prioritization

Analytical thinking

Detail oriented

Troubleshooting

Organization

Self-motivation

Job description

Purpose and Scope:The Ultra Care Technician I is responsible for performing regularly scheduled maintenance of industrial batteries and related products at the client site.

Responsibilities:

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Performs battery inspections, battery watering, battery washing, and full-scale inspection including recording of cell voltages and specific gravities.
• Performs watering system installations.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift and reach truck on a regular basis.
• Recognizes and addresses safety and EPA issues.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Maintains an accurate assigned parts inventory.
• Actively promotes point of sale items and allied products and services.
• Follows assigned schedule to ensure regular product maintenance.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Ensures work orders are filled out properly and submitted in a timely manner.
• Establishes and maintains good working relationships with customers.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• All other duties as required.

Skills / Other:

• Able to read and comprehend documents, such as safety rules, operating and maintenance instructions, plus procedural and technical manuals.
• Able to interpret and follow instructions (provided in written, oral, diagram, or schedule form).
• Able to prioritize work, work independently, and move from task to task.
• Analytical and critical thinker.
• Detail-oriented.
• Troubleshooting skills, able to define problems and solve them.
• Solid organizational skills.
• Deadline-driven, self-motivated.

Experience:

• 1-3 Years of experience involving battery industry or related experience, preferably within a field service environment. Prior sales or customer service in a field service environment, strongly preferred.