UK Public Safety Case Management Product Manager

Mark43; Manchester (NH); On-site; USD 87,000 - 126,000; Full time

Job summary

Mark43 seeks a Product Manager to shape the Case Management features of its UK platform in Manchester. You will work with customers and cross-functional teams to move problems from discovery to launch and adoption, applying domain knowledge in policing and public safety to deliver intuitive and dependable software.

You will own meaningful parts of the Case product lifecycle and collaborate with Design, Engineering, Delivery, and Sales, while contributing to AI-enabled product strategies and

Qualifications

• Experience owning complex software products from discovery through delivery.
• Enterprise SaaS experience is valuable, with meaningful knowledge of policing/public safety or adjacent government workflows in the UK.
• Ability to translate deep domain knowledge into strong product decisions and meaningful outcomes.

Responsibilities

• Spend time with police officers, staff, and users to understand how investigations move from reporting through case management and identify friction to remove.
• Collaborate with Design and Engineering to turn operational or policy requirements into scalable product experiences.
• Refine the Case roadmap and backlog using customer feedback, market insights, product strategy, and data.
• Define problems, requirements, and success metrics for new capabilities and drive delivery with the team.
• Demonstrate new functionality to customers and incorporate feedback for future iterations.
• Provide product and public safety expertise to Sales, Delivery, Customer Success, and other internal teams.
• Explore AI or other approaches to reduce administrative work while maintaining safeguards.
• Support another UK Product Manager and deepen understanding of the full Mark43 platform.

Skills

Product management

SaaS

Policing/public safety domain

Stakeholder management

Job description

Mark43 seeks a Product Manager to shape the Case Management features of its UK platform in Manchester. You will work with customers and cross-functional teams to move problems from discovery to launch and adoption, applying domain knowledge in policing and public safety to deliver intuitive and dependable software.

You will own meaningful parts of the Case product lifecycle and collaborate with Design, Engineering, Delivery, and Sales, while contributing to AI-enabled product strategies and