Product Manager

Mark43; Manchester (NH); On-site; USD 87,000 - 126,000; Full time

Job summary

Mark43 seeks a Product Manager to shape the Case Management features of its UK platform in Manchester. You will work with customers and cross-functional teams to move problems from discovery to launch and adoption, applying domain knowledge in policing and public safety to deliver intuitive and dependable software.

You will own meaningful parts of the Case product lifecycle and collaborate with Design, Engineering, Delivery, and Sales, while contributing to AI-enabled product strategies and

Qualifications

• Experience owning complex software products from discovery through delivery.
• Enterprise SaaS experience is valuable, with meaningful knowledge of policing/public safety or adjacent government workflows in the UK.
• Ability to translate deep domain knowledge into strong product decisions and meaningful outcomes.

Responsibilities

• Spend time with police officers, staff, and users to understand how investigations move from reporting through case management and identify friction to remove.
• Collaborate with Design and Engineering to turn operational or policy requirements into scalable product experiences.
• Refine the Case roadmap and backlog using customer feedback, market insights, product strategy, and data.
• Define problems, requirements, and success metrics for new capabilities and drive delivery with the team.
• Demonstrate new functionality to customers and incorporate feedback for future iterations.
• Provide product and public safety expertise to Sales, Delivery, Customer Success, and other internal teams.
• Explore AI or other approaches to reduce administrative work while maintaining safeguards.
• Support another UK Product Manager and deepen understanding of the full Mark43 platform.

Skills

Product management

SaaS

Policing/public safety domain

Stakeholder management

Job description

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.

We are looking for a Product Manager to help shape the future of Case Management within Mark43's UK platform. You will bring a strong understanding of policing and public safety and the operational realities of the people who use our products, helping us turn complex requirements and workflows into technology that feels intuitive, dependable, and purpose-built.

You will own meaningful parts of the Case product lifecycle while also developing fluency across the broader Mark43 platform. You will work closely with customers, Product, Design, Engineering, Delivery, and other teams to take problems from discovery through launch and adoption.

What You’ll Do

If you were part of our product team, here are some things you might have done last week:

• Spent time with police officers, staff, and other users understanding how an investigation moves from initial reporting through case management and identifying friction that technology can remove.
• Worked with Design and Engineering to turn a complicated operational or policy requirement into a simple, scalable product experience.
• Refined the Case roadmap and backlog using customer feedback, market insights, product strategy, and data.
• Defined the problem, requirements, and success measures for an upcoming capability and worked with your team to move it towards delivery.
• Demonstrated new functionality to a customer and incorporated what you learned into future iterations.
• Provided product and public safety expertise to Sales, Delivery, Customer Success, and other internal teams.
• Explored where AI or new approaches to software development could reduce administrative work, surface useful information, or improve the user experience while maintaining appropriate safeguards.
• Jumped into a problem outside of Case to support another UK Product Manager and continue building your understanding of the full Mark43 platform.

What You’ll Need

We're looking for a Product Manager with experience owning complex software products or workflows from discovery through delivery and adoption. Enterprise SaaS experience is valuable, but for this role we are particularly interested in candidates who bring meaningful knowledge of policing, public safety, criminal justice, or adjacent government workflows in the UK.

You should be able to translate deep domain knowledge into great product decisions rather than simply recreating existing processes in software. You will need the business, design, and technical acumen to have productive conversations with customers, designers, engineers, and commercial teams.

Experience with AI-enabled products, software-driven development approaches, or data-intensive products is beneficial.

People who thrive on our team also tend to share the following characteristics:

• Humble, open, and curious. You bring expertise without assuming you already know the answer and are excited to keep learning from users and teammates.
• Strong listeners and problem solvers. You look beyond feature requests to understand the underlying problem and the outcome a user is trying to achieve.
• Enthusiastic collaborators. You believe the best products come from shared ownership across Product, Design, Engineering, customers, and subject matter experts.
• Comfortable with complexity. You can work through policy, workflow, data, and technical constraints and find a clear path forward.
• Team oriented. You develop knowledge beyond your immediate product area and actively help teammates succeed.

This role is based in Manchester, with an expectation of working from our Manchester office three days per week.

The role will also require regular engagement with customers and teams across the UK. Due to the nature of our work with UK policing, the successful candidate must be able to obtain and maintain NPPV Level 3 (NPPV3) clearance.

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [e-mail] requesting the accommodation.