UI/UX Sr Manager, Blue Nile

Signet Jewelers Limited; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Signet Jewelers Limited is seeking a hands-on UI/UX Sr Manager to lead on-site experience across site redesign workstreams for Blue Nile and brand pages.

You will translate strategy into prototypes, wireframes and production-ready UI, while managing ticket flow and data health in parallel.

Collaborate with cross-functional teams and external agencies to ensure design fidelity, accessibility, and SEO alignment.

Qualifications

• 4+ years in UI/UX or product design for ecommerce.
• Strong prototyping skills with Figma or equivalent.
• Working knowledge of CRO, funnel analysis & experimentation.
• Experience managing a ticket-based UI/UX workflow.
• Familiarity with schema markup and product feeds.
• Experience working with external design/dev agencies.

Responsibilities

• Core Scope Site Redesign & Prototyping: Build and iterate on high-fidelity prototypes and mockups for active redesign workstreams.
• Conversion Rate Optimization: Collaborate on landing page and PDP experiments to improve funnel progression.
• UI/UX Ticket Management: Own the queue for on-site updates, landing-page builds, and maintenance.
• Catalog Data Health: Support UI-facing catalog data integrity with Digital Merchandising.
• Design System Discipline: Maintain consistency in components and patterns across pages.
• Agency Coordination: Work with external agencies to scope and ensure design fidelity before release.
• Cross-Functional Partnership: Align with Digital Merchandising, SEO & GEO Strategy, and Infrastructure.

Skills

UI/UX design

Prototyping

CRO

Ticket workflow

Agency coordination

Cross-functional partner

Tools

Figma

Job description

Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a \"Great Place to Work-Certified™\" company. Innovation and brilliance – two things that set us apart. Join us!

The UI/UX Sr Manager owns the day-to-day execution of Blue Nile's on-site experience, working alongside the Manager, UI/UX & Site Maintenance as one of two dedicated resources on the Experience and Infrastructure pillars. This role provides the additional UI/UX capacity required to run the site redesign workstream at pace: translating strategy and heuristic feedback into shipped prototypes, wireframes, and production-ready UI, while keeping standard ticket flow, landing-page builds, and catalog data health moving in parallel. This is a hands-on, build-and-ship role. The Sr. Director sets direction on conversion priorities and feature feasibility; this role owns the craft, the iteration cycles, and the working relationship with Good Growth (GG) on execution beyond current team capacity.

• Core Scope Site Redesign & Prototyping: Build and iterate on high-fidelity prototypes and mockups for active redesign workstreams (e.g., navigation restructure, DYO diamond-path UX), incorporating heuristic and analytics-driven feedback across multiple review cycles.


• Conversion Rate Optimization: Partner with the Sr. Director and Digital Merchandising Manager on landing page and PDP experimentation aimed at reducing friction and improving funnel-stage progression.


• UI/UX Ticket Management: Own the standard ticket queue for on-site updates, landing-page builds, and marketing site maintenance, routed through the eCommerce team's change-governance process.


• Catalog Data Health: Support UI-facing catalog data integrity in partnership with Digital Merchandising, ensuring product presentation stays accurate as assortment and feeds change.


• Design System Discipline: Maintain consistency in components, patterns, and visual language across new builds and legacy pages during the redesign transition.


• Agency Coordination: Work directly with Good Growth (GG) to scope and hand off technical execution beyond current team capacity, reviewing GG output for design and UX fidelity before release.


• Cross-Functional Partnership: Collaborate with the Manager, UI/UX & Site Maintenance (peer), Digital Merchandising, and SEO & GEO Strategy to ensure UI changes support schema integrity, feed health, and AI-crawler accessibility.

Key Performance Indicators (KPIs)

• On-time delivery of site redesign milestones against the named workstream roadmap.


• Quantifiable improvements in funnel-stage progression, bounce reduction, and conversion rate on redesigned pages and flows.


• Ticket queue health: cycle time and throughput on standard UI/UX and landing-page requests.


• Zero unauthorized site changes; full adherence to change-governance review process.


• Design consistency and QA pass rate across GG-executed builds.

Required Qualifications

• 4+ years in UI/UX, product design, or on-site experience roles within e-commerce, ideally in premium retail or a high-consideration purchase category.


• Strong prototyping skills (Figma or equivalent) and comfort translating strategy and heuristic feedback into shippable design iterations quickly.


• Working knowledge of CRO principles, funnel analysis, and experimentation frameworks.


• Experience managing a ticket-based workflow across multiple concurrent requests without losing quality or governance discipline.


• Familiarity with product feed structures, schema markup, and how on-site UI decisions affect downstream technical channels: enough to collaborate credibly with Infrastructure and SEO/GEO partners.


• Experience working with or managing external design/dev agency partners.

Preferred Experience

• Direct experience with luxury or fine jewelry e-commerce, or another considered-purchase vertical.


• Exposure to design-your-own (DYO) or configurator-style shopping paths.


• Familiarity with GA4 or similar analytics platforms for interpreting on-site behavioral data to inform design priorities.

Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we're inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared Jewelry, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda and James Allen.