Manager, Customer Analytics & Insights

Signet Jewelers Limited; Irving (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Signet Jewelers Limited seeks a Manager of Omnichannel Analytics to drive insights across advanced analytics, operations, and innovation initiatives. You will partner with business units to deliver data-driven recommendations and strategic roadmaps that shape omnichannel performance.

The role emphasizes coaching, executive communications, and building self-serve analytics capabilities using Tableau to empower teams across the organization.

Responsibilities

• Lead advanced analysis projects from initial scoping through delivery to the business, guiding cross-functional collaboration and presenting actionable findings to stakeholders.
• Generate and manage strategic roadmaps and measurement maturity plans, creating self-serve insights tools (e.g., Tableau) for business users.
• Support a range of innovation projects, exploring outsourcing in-house, new analytics solutions, and marketing orchestration tooling.
• Package up performance updates for senior executives on a recurring basis and share customer trend insights and delivery impact.
• Educate the extended team by socializing work-products and coaching DAT team members.

Tools

Tableau

Job description

We have many opportunities available on our other career site pages. Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. To provide leadership with ongoing visibility into Omnichannel performance across all logos. The Manager, Omnichannel Analytics accomplishes this by utilizing their database, eCommerce, and digital marketing experience to pull actionable insight out of disparate datasets providing analysis to both what and why it is happening and what we can do about it in order to have a material impact on eCommerce sales and the business at large.

Advanced Analytics Projects (30%)

Lead advanced analysis projects from initial scoping through delivery to the business, guiding cross‑functional collaboration across business users and subject matter experts, and present actionable findings and next steps to stakeholders.

Operationalizing Insights & Capabilities (30%)

Generate and manage strategic roadmaps and measurement maturity plans, creating solutions designed to enable the business to ‘self‑serve’ through interactive insights tools (such as Tableau).

Innovation Projects (20%)

Support a wide range of innovation projects designed to future‑proof the business. Examples may include, bringing out‑sourced capabilities in‑house, onboarding a new analytics solution, testing new Marketing Orchestration tooling, preparing for a Cookieless world, etc.

Ongoing Executive Stakeholder Delivery (10%)

Package up critical performance updates to senior executive business stakeholders on a recurring basis, provide monthly/quarterly snapshots regarding customer trends and delivery impact.

Analytics Evangelist and Coaching (10%)

Socialize our work‑products and present on our capabilities in business‑unit breakout sessions to educate the extended team. Identify coaching opportunities for our DAT team members.

Signet Jewelers is a people‑first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work‑Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared Jewelry, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda and James Allen.