UI Professional III (UI Trainer)

State of Maryland; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

The Maryland Department of Labor, Division of Unemployment Insurance, is seeking an UI Professional III (Trainer) to design and deliver end-user training on the BEACON system across benefits, taxes, contributions, appeals, and other UI areas. Responsibilities include creating training materials, delivering virtual and in-person sessions, and supporting stakeholders.

A minimum of six years in eligibility work is required, with degree-based substitutions allowed for experience.

Qualifications

• Six years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
• Bachelor's degree plus two years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs may substitute for the required experience.
• Graduate level education at an accredited college or university may substitute for the required experience at 30 credit hours per year for the missing experience.

Responsibilities

• Design, create, revise, and provide ongoing training and demonstrations of the BEACON system and other UI systems via virtual, face to face, and asynchronous training.
• Deliver end user training in BEACON in all areas of benefits, tax/contributions, appeals, or other administrative areas.
• Participate in team teaching and training; provide support to all stakeholders in navigating the system.
• Assist with other division-specific training as assigned by the UI Training Manager.

Skills

Public speaking

Group presentation

Teaching

Education

Bachelor's degree or higher

Job description

Introduction

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional III (Trainer). This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

GRADE

14

LOCATION OF POSITION

100. S. Charles Street, Baltimore, Maryland 21201.

Main Purpose of the Job

MAIN PURPOSE OF THE JOB CREATE AND PROVIDE END-USER TRAINING TO DOL/UI STAFF ON USE OF THE BEACON SYSTEM IN THE AREAS OF BENEFITS, TAX/CONTRIBUTIONS, APPEALS, REEMPLOYMENT, INTEGRITY, FEDERAL REPORTING AND OTHER ADMINISTRATIVE AREAS.

POSITION DUTIES

DESIGN, CREATE, REVISE, AND PROVIDE ONGOING TRAINING AND DEMONSTRATIONS OF THE BEACON SYSTEM AND OTHER UI SYSTEMS VIA VIRTUAL, FACE TO FACE, AND ASYNCHRONOUS TRAINING. DELIVER END USER TRAINING IN BEACON IN ALL AREAS OF BENEFITS, TAX/CONTRIBUTIONS, APPEALS, OR OTHER ADMINISTRATIVE AREAS. PARTICIPATE IN TEAM TEACHING AND TRAINING. PROVIDE SUPPORT TO ALL STAKEHOLDERS IN NAVIGATING THE SYSTEM. ASSIST WITH OTHER DIVISION SPECIFIC TRAINING AS ASSIGNED BY THE UI TRAINING MANAGER.

MINIMUM QUALIFICATIONS

Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview. Experience: Six years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs. Notes: 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience. 2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications. (1) year of experience in public speaking, group presentation skills, and teaching to a diverse audience in a private or corporate setting.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. Creating training that is inclusive of disabled audiences. Using Learning Management Systems to present training materials. Developing engaging training modules that include online platforms. Google Docs, Drive, Slides, Sheets, etc. (or the Microsoft equivalent). Graphic Design is a plus. Unemployment Insurance experience a plus.

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. The MD State Application Form can be found online. Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.