Beacon UI Trainer III: End-User Training Pro

State of Maryland; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

The Maryland Department of Labor, Division of Unemployment Insurance, is seeking an UI Professional III (Trainer) to design and deliver end-user training on the BEACON system across benefits, taxes, contributions, appeals, and other UI areas. Responsibilities include creating training materials, delivering virtual and in-person sessions, and supporting stakeholders.

A minimum of six years in eligibility work is required, with degree-based substitutions allowed for experience.

Qualifications

• Six years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
• Bachelor's degree plus two years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs may substitute for the required experience.
• Graduate level education at an accredited college or university may substitute for the required experience at 30 credit hours per year for the missing experience.

Responsibilities

• Design, create, revise, and provide ongoing training and demonstrations of the BEACON system and other UI systems via virtual, face to face, and asynchronous training.
• Deliver end user training in BEACON in all areas of benefits, tax/contributions, appeals, or other administrative areas.
• Participate in team teaching and training; provide support to all stakeholders in navigating the system.
• Assist with other division-specific training as assigned by the UI Training Manager.

Skills

Public speaking

Group presentation

Teaching

Education

Bachelor's degree or higher

Job description

The Maryland Department of Labor, Division of Unemployment Insurance, is seeking an UI Professional III (Trainer) to design and deliver end-user training on the BEACON system across benefits, taxes, contributions, appeals, and other UI areas. Responsibilities include creating training materials, delivering virtual and in-person sessions, and supporting stakeholders.

A minimum of six years in eligibility work is required, with degree-based substitutions allowed for experience.