UI Customer Support Specialist — Public Service (Hybrid)

Munro Footwear Group; Helena (MT); On-site; USD 72,036,000 - 74,644,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, and vision insurance

Paid vacation, sick leave & holidays

Retirement benefits (PERS)

Job summary

Montana Department of Labor & Industry is seeking a Customer Service Representative in Helena to serve as the primary contact for employers and TPAs navigating unemployment insurance requirements. You will resolve inquiries, explain complex UI rules in plain language, and support filing and payment processes with a focus on accuracy and timeliness.

The role emphasizes problem-solving, documentation, collaboration across teams, and a commitment to public service within Montana’s business

Qualifications

• Experience in professional customer service roles.
• Ability to interpret and explain rules or technical processes.
• Proficiency with web-based applications and standard office software.

Responsibilities

• Deliver high-quality customer service via phone, email, and secure messaging.
• Document interactions accurately in agency systems.
• Troubleshoot UI eServices for Employers issues and provide step-by-step guidance.
• Assist employers with filing UI reports and submitting payments.
• Support compliance with UI requirements and reporting.

Skills

Customer service

De-escalation

Communication

Active listening

Problem-solving

Technical troubleshooting

Web-based applications

Documentation

Privacy awareness

Education

Bachelor's degree or equivalent

Tools

UI eServices for Employers

Job description

Montana Department of Labor & Industry is seeking a Customer Service Representative in Helena to serve as the primary contact for employers and TPAs navigating unemployment insurance requirements. You will resolve inquiries, explain complex UI rules in plain language, and support filing and payment processes with a focus on accuracy and timeliness.

The role emphasizes problem-solving, documentation, collaboration across teams, and a commitment to public service within Montana’s business