UI Customer Service Specialist — Montana

State of Montana; East Helena (MT); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Hybrid work schedule

Healthcare benefits

Paid time off

Retirement plan

Public service loan forgiveness

Job summary

State of Montana is seeking a Customer Service Representative in the Unemployment Insurance Division to assist employers and third-party administrators with UI filing, payments, and reporting. You will resolve inquiries, explain complex UI rules in plain language, and collaborate across teams to support compliance and program integrity.

The role emphasizes accurate documentation, issue resolution, and proactive communication in a dynamic government setting that values public service and teamwork.

Qualifications

• Experience in customer service roles with exposure to public-facing inquiries.
• Ability to interpret policies and translate them into clear guidance for employers.
• Familiarity with web-based portals and standard office software.

Responsibilities

• Deliver responsive customer service via phone, email, and secure messaging.
• Document interactions and case details accurately.
• Troubleshoot UI eServices for Employers issues and provide step-by-step guidance.

Skills

Customer service

De-escalation

Plain-language communication

Active listening

Problem solving

Technical troubleshooting

Web-based applications

Attention to detail

Tools

UI eServices for Employers

Job description

State of Montana is seeking a Customer Service Representative in the Unemployment Insurance Division to assist employers and third-party administrators with UI filing, payments, and reporting. You will resolve inquiries, explain complex UI rules in plain language, and collaborate across teams to support compliance and program integrity.

The role emphasizes accurate documentation, issue resolution, and proactive communication in a dynamic government setting that values public service and teamwork.