UI Claims & Customer Service Specialist

State of Colorado; Denver (CO); Hybrid; USD 70,747,000 - 104,673,000; Full time

Benefits offered by this job

PERA retirement benefits

Health plans

Health Savings Account

Paid holidays

Flexible schedules

Job summary

Colorado Department of Labor and Employment in Colorado is recruiting for a Customer Service role focused on the Unemployment Insurance program. Training will be conducted in the Denver office and lasts 16 weeks, with hybrid workplace options available.

The position requires reporting to a supervisor, a thorough background, and strong customer service skills. Benefits include retirement plans, health coverage, paid holidays, and wellness programs.

Qualifications

• Four years and six months of relevant experience in an occupation related to the work assigned.
• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four years and six months.
• Bilingual English and Spanish is helpful but not required.
• Experience in a high-volume customer service role.
• Experience with Microsoft Office Suite.
• Experience with Google Suite.

Responsibilities

• Provide customer service for the UI program via telephone, email, chat, and in person.
• Inform claimants of responsibilities and rights and answer inquiries about the UI process.
• Explain and clarify Unemployment Insurance policies, regulations, and related laws.
• Adjudicate non-monetary non-separation issues after investigations.
• Represent the Colorado Department of Labor and Employment at UI appeal hearings.

Skills

Customer Service

Communication

Attention to Detail

Bilingual English/Spanish

Job description

Colorado Department of Labor and Employment in Colorado is recruiting for a Customer Service role focused on the Unemployment Insurance program. Training will be conducted in the Denver office and lasts 16 weeks, with hybrid workplace options available.

The position requires reporting to a supervisor, a thorough background, and strong customer service skills. Benefits include retirement plans, health coverage, paid holidays, and wellness programs.