Labor & Employment Specialist I — Hybrid in Colorado

State of Colorado; Denver (CO); Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Retirement benefits (PERA)

Health insurance

HSA

Life insurance

Disability coverage

Paid holidays and leave

Wellness program

Flexible schedules

RTD EcoPass

Loan forgiveness program info

Job summary

State of Colorado's Claimant Services team seeks a Customer Service professional to assist unemployment claimants, explain benefits, and resolve issues across phone, email, chat, and in-person channels. Training occurs in Denver with a 16-week program before transfer to a final team and supervisor based on business needs.

Ideal candidates bring strong writing, attention to detail, and experience in high-volume public sector customer service.

Qualifications

• Experience in a high-volume customer service role.
• Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint).
• Experience with Google Suite (Gmail, Google Docs, Google Sheets, Google Drive).

Responsibilities

• Inform unemployment claimants of responsibilities and rights and answer UI questions.
• Assist with compliance, wages, account history, rate computations, and benefits.
• Adjudicate non-monetary non-separation issues after fact-finding and law review.
• Provide multilingual customer service (English/Spanish) in various channels.

Skills

Technical Skills

Customer Service

Critical Thinking

Interpersonal Skills

Complex Problem Solving

Attention to Detail

Strong Writing Skills

Information Retention

Structured Work Environment

Bilingual Spanish

Job description

State of Colorado's Claimant Services team seeks a Customer Service professional to assist unemployment claimants, explain benefits, and resolve issues across phone, email, chat, and in-person channels. Training occurs in Denver with a 16-week program before transfer to a final team and supervisor based on business needs.

Ideal candidates bring strong writing, attention to detail, and experience in high-volume public sector customer service.