UI Claims & Benefits Advisor

State of Iowa; Des Moines (IA); Híbrido; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision coverage

Paid time off

Retirement plans

Flexible Spending Accounts

Life insurance & long-term disability

Employee Assistance Program

Employee discounts

Descripción de la vacante

Iowa Workforce Development is seeking a dedicated Workforce Advisor to support the UI Division, Benefits Bureau. The role involves handling high volumes of calls, guiding claimants and employers, and ensuring accurate unemployment insurance processing and documentation.

New hires start at $24.23 hourly ($50,398.40 annually). After probation, telework and flexible schedules may be available, with full-time hours from 8:00 AM to 4:30 PM, in Des Moines, IA.

Formación

• Graduation from an accredited four-year college or university in any field.
• Four years of full-time work experience in career services, teaching or training or related human-services roles.
• Combined education and experience can satisfy the requirement as described.

Responsabilidades

• Answer customer service calls in a call center environment and document interactions clearly.
• Conduct fact-finding interviews with claimants and employers to gather relevant information.
• Apply unemployment insurance laws and regulations to determine claim eligibility.
• Mentor and train team members to ensure policy compliance and service quality.
• Provide technical training on computer systems and agency applications.

Conocimientos

Analytical thinking

Communication

Problem solving

Customer service

Educación

Bachelor's degree

Herramientas

Microsoft Office

IowaWORKS system

Records management

Telephone systems

Descripción del empleo

Iowa Workforce Development is seeking a dedicated Workforce Advisor to support the UI Division, Benefits Bureau. The role involves handling high volumes of calls, guiding claimants and employers, and ensuring accurate unemployment insurance processing and documentation.

New hires start at $24.23 hourly ($50,398.40 annually). After probation, telework and flexible schedules may be available, with full-time hours from 8:00 AM to 4:30 PM, in Des Moines, IA.