Unemployment Insurance Claims Specialist

State of Iowa - Executive Branch; Des Moines (IA); Híbrido; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Flexible scheduling

Descripción de la vacante

Iowa Workforce Development in Des Moines, IA, is seeking a Workforce Advisor within the UI Division, Benefits Bureau to handle high-volume unemployment insurance inquiries and determinations.

The role requires conducting fact-finding interviews, applying federal and state laws, and providing guidance to claimants and employers to ensure accurate claim processing. Telework options may be available after training.

Formación

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching, or training to improve skills, job coaching, or customer service.
• Thirty semester hours of college coursework = one year of full-time experience.
• Current, continuous experience in the state executive branch including twelve months as a Workforce Associate.

Responsabilidades

• Answer high-volume customer service calls in a call center and document interactions.
• Conduct interviews with claimants and employers to gather facts for unemployment insurance.
• Explain unemployment insurance laws and eligibility to claimants and employers.
• Enter and process Notices of Claims and non-monetary benefit decisions.
• Provide training and mentoring to team members.

Conocimientos

Customer service

Call center

Interviews

Documentation

Educación

Bachelor's degree

Four years of full-time work experience

Herramientas

Microsoft Office

Iowa WORKS system

Descripción del empleo

Iowa Workforce Development in Des Moines, IA, is seeking a Workforce Advisor within the UI Division, Benefits Bureau to handle high-volume unemployment insurance inquiries and determinations.

The role requires conducting fact-finding interviews, applying federal and state laws, and providing guidance to claimants and employers to ensure accurate claim processing. Telework options may be available after training.