RESEA Workforce Advisor

State-of-Iowa; Des Moines (IA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Iowa Workforce Development in Des Moines, IA, is seeking a RESEA Career Planner to support unemployment claimants by delivering program components, reviewing UI claims, and guiding participants through program requirements.

This full-time role offers telework possibilities after a six-month probation and training, plus occasional travel. You will develop Individual Service Plans and facilitate workshops to connect job seekers with IowaWORKS services.

Responsibilities

• Deliver all required RESEA program components during scheduled participant appointments.
• Review UI claim status with claimants and refer issues to staff.
• Provide claimants with RESEA program information and guidance on requirements.
• Verify compliance with work search requirements and document activities.
• Promote workshops and register claimants for services.
• Maintain documentation in the database system.
• Develop Individual Service Plans with customers.
• Prepare RESEA Agreement of Participation outlining program requirements and responsibilities.
• Facilitate workshops and update training materials.
• Maintain accurate records of services and participant activities.

Job description

Iowa Workforce Development (IWD) is seeking applicants for the position of Reemployment Services and Eligibility Assessment (RESEA) Career Planner at our IowaWORKS office located in Des Moines, IA.

Position Details

• Location: 200 Army Post Rd., Des Moines, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Current practice allows telework and alternate schedules after successful completion of 6-month probation and training.
• Some travel is required.

Reemployment Services and Eligibility Assessment (RESEA)

• Deliver all required RESEA program components during scheduled participant appointments.
• Review unemployment insurance (UI) claim status with claimants and refer claim-related issues to the appropriate staff members.
• Provide claimants with required RESEA program information and guidance on program requirements.
• Verify compliance with work search requirements and ensure all work search activities are accurately documented.
• Promote One-Stop Career Center workshops, explain available services, and register claimants for appropriate workshops.
• Conduct electronic applicant searches and evaluate qualifications against employer job order requirements to refer qualified candidates.
• Assist customers with completing and maintaining valid work registrations in the database system.
• Develop, create, and update Individual Service Plans in collaboration with customers.
• Prepare, review, and provide claimants with a RESEA Agreement of Participation outlining program requirements and participant responsibilities.
• Facilitate workshops and presentations for customers participating in workforce programs and services.
• Update workshop materials and presentations to reflect new information, program changes, and available services.
• Maintain accurate and timely documentation of services provided, appointments, participant activities, and other relevant information in the database system.

Unemployment Insurance (UI)

• Perform essential UI activities in accordance with unemployment administration rules and Iowa law.
• Assist customers with filing UI claims and answering questions and concerns.
• Send required documentation and notices in a timely manner to ensure positive outcomes.
• Maintain and organize documentation related to UI decisions.
• Ensure UI claims remain active, and claim statuses are up to date.
• Review previous UI claims for past or current adjudications.
• Use database systems to review salary histories and verify personal identification information across systems.
• Adjudicate claim issues in accordance with applicable UI laws.
• Provide customers with information regarding UI appeals when necessary.
• Prepare for and participate in UI appeal hearings related to adjudication decisions.

IowaWORKS Employment and Career Services

• Educate customers on services available at the IowaWORKS Center.
• Answer questions about employment opportunities and local employers.
• Assist customers with computers, internet searches, print resources, and troubleshooting computer or internet issues.
• Provide tutorials and resources on labor market information, educational options, and career exploration.
• Assist customers with resume writing and educate them on available self-help and staff-assisted services.
• Coach customers on all aspects of the job search and help build personal and job skills to achieve successful employment.
• Administer proficiency tests and skill assessments as needed.

Customer Service

• Greet customers promptly upon entering the IowaWORKSCenter, following established customer service procedures.

• Ask appropriate questions to determine customers’ service needs and identify available resources.
• Build and maintain effective, respectful relationships with coworkers and partners.
• Collaborate with One-Stop system partners to improve customer experience.
• Provide feedback and suggest potential solutions to the team and leadership.
• Assist with answering the UI Benefits Customer Service line during periods of high call volume, as needed.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Graduation from an accredited four-year college or university; OR an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; OR employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate. Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.