UI Adjudicator

State-of-Nebraska; Lincoln (NE); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

13 paid holidays

Vacation and sick leave

Military leave

State-mmatch retirement

Tuition reimbursement

Health insurance plans

Life insurance $20,000

PSLF program

Career advancement opportunities

Job summary

The State of Nebraska is seeking a U.I. Adjudicator in Lincoln, on-site, to analyze benefit claims and issue determinations. You will process appeals, explain procedures, and assist claimants and employers while maintaining accurate records.

Responsibilities include interviewing claimants, verifying work search, identifying barriers, and assisting with wage investigations and various claim types. A customer-service background and strong computer skills are essential.

Qualifications

• Post high-school coursework or training in math, composition and/or use of computer equipment, OR experience in fact finding/interviewing.
• Customer service experience including answering inquiries, explaining procedures or call center experience.
• Proficient computer and typing skills, ability to work under high workload and stress.

Responsibilities

• Analyze benefit claims and write legal determinations of eligibility.
• Process appeals and assist claimants and employers with procedures.
• Investigate and establish overpayments to recover unauthorized benefits.
• Answer inquiries and interview claimants to determine continued eligibility.
• Maintain accurate data entry and file documentation as required.

Skills

Interviewing

Customer service

Data entry

Computer skills

Communication

Tools

NEworks

Job description

The work we do matters!Hiring Agency:Labor - Agency 23Location:Lincoln, NEHiring Rate:$21.328Job Posting:JR2026-00029295 UI Adjudicator (Open)Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):09-22-2026Job Description:Are you ready to make a difference? The Nebraska Department of Labor wants you to be a part of a group of dedicated teammates helping connect individuals to employment success.We are looking for individuals to join our team as Unemployment Insurance (UI) Adjudicators. These teammates should be detail-oriented, enjoy daily challenges and variety, be able to multi-task and communicate in a fast-paced and positive team-oriented environment. If this sounds like you...apply today!Here's what we have to offer!• 13 paid holidays• Vacation and sick leave that begin accruing immediately• Military leave• 156% state-matched retirement• Tuition reimbursement• Employee assistance program• 79% employer paid health insurance plans• Dental and vision insurance plans• Employer-paid $20,000 life insurance policy• Public Service Loan Forgiveness Program (PSLF) through the Federal government• Wide variety and availability of career advancement• Opportunity to be part of meaningful work and make a difference through public serviceLearn more about NDOL's Unemployment Insurance Division here! https://dol.nebraska.gov/UIBenefits .Here's what you will do!Analyze benefit claims to obtain the necessary information to write legal formal determinations of benefit eligibility.Process appeals from claimants and employers, explain procedures, assist in completion of appeals, complete necessary documents, and data entry of transactions. Testify on behalf of the Commissioner of Labor as necessary in Appeal Hearings.Investigate and establish overpayments of benefits to claimants to ensure that unauthorized benefits are not paid and to comply with legal requirements relative to payment of Unemployment Insurance Benefits.Answer verbal and written inquiries from claimants, employers, and other agencies to explain legal requirements and procedures pertinent to the Unemployment Insurance program and general information.Interview claimants to determine continued eligibility for unemployment insurance benefits. Identify barriers, verify work search and refer to reemployment services through One Stop offices.Retrieve, review and update claimant and employer information utilizing computer database inquiries and computer data entry skills.Collect, validate and assemble completed claims and submit for imaging and archival storage.As directed by supervisor, file initial, additional and extended unemployment insurance benefits by telephone.As directed, adhere to State, Department of Labor and UI Division policies and procedures.Assist with testing, wage investigations, adjudicate/work on various types of claim types (CWC, UCX, UCFE, APT, Trade).Other duties as assigned to support the Unemployment Insurance Benefits Program.Location: NDOL Administration Building, 550 South 16th Street, Lincoln (On-site)Work Schedule: 8am - 5pm; Monday - FridayRequirements / QualificationsMinimum Qualifications: Post high-school coursework/training in math, composition and/or use of computer equipment, OR experience in fact finding/interviewing, customer service including answering inquiries, explaining procedures or experience in customer service or call center.Preferred Qualifications: Experience adjudicating unemployment insurance claims; experience using NEworks. Proficient computer and typing skills are necessary.Knowledge, Skills and AbilitiesKnowledge of: Nebraska Employment Security Law.Skilled in: Interviewing clients, employers or other parties of interest to collect essential information; basic computer skills, including word processing and data entry; organizing in high workload, high stress situations.Ability to : meet all timeliness and time lapse requirements according to Federal guidelines; effectively communicate via the telephone or email; specialize in decision making within the capacity of Nebraska Employment Security Law; maintain regular and reliable attendance.If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/BenefitsWe offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefitsEqual Opportunity StatementThe State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.