UCM Engineer

Diverse Lynx; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Diverse Lynx, LLC is seeking a network/UC specialist to manage and troubleshoot Ribbon SBCs, Cisco IP telephony components, and related voice protocols. You will analyze complex networks, build labs, and provide remote UC support while coordinating with PS/TAC for escalations.

Strong scripting skills and ITIL familiarity are valued. You will work on incident resolution, implement automation to improve infrastructure efficiency, and coordinate field services as needed.

Qualifications

• Experience with Ribbon SBCs in enterprise environments.
• Oracle SBCs experience is a plus.
• Basic understanding of Cisco IP telephony network infrastructure.
• Knowledge of voice protocols: SIP, MGCP, H.323, SCCP, ISDN.
• Familiarity with logs/traces from CUCM/CUC/CUCM IP&P and gateways.
• Proficiency with APIs and protocols: AXL, REST, SOAP.
• Ability to write scripts in Python, Java, or Perl.
• ITIL Foundation level knowledge.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and troubleshoot Ribbon Session Border Controllers (SBC)
• Analyze, configure, and troubleshoot networks with mixed media and protocols
• Create and utilize lab setups to duplicate and solve problems
• Provide remote troubleshooting support for UC related issues
• Resolve assigned UC Incident tickets and follow communication procedures
• Engage PS and TAC for assistance on RMAs and complex issues
• Coordinate field services for onsite support as needed
• Develop automations and scripts to improve infrastructure efficiency

Skills

Ribbon SBCs troubleshooting

Network troubleshooting

Remote support

Communication skills

Tools

AXL/REST/SOAP APIs

Python/Java/Perl scripting

Job description

Responsibilities

• Manage and troubleshoot Ribbon Session Border Controllers (SBC)
• Analyze, configure, and troubleshoot networks with mixed media and protocols
• Create and utilize lab setups to duplicate and solve problems
• Provide remote troubleshooting support for UC related issues
• Resolve assigned UC Incident tickets and follow communication procedures
• Engage PS and TAC for assistance on RMAs and complex issues
• Coordinate field services for onsite support as needed
• Develop automations and scripts to improve infrastructure efficiency

Requirements

• Experience managing and troubleshooting Ribbon SBCs
• Experience with Oracle SBCs is a plus
• Basic understanding of Cisco IP telephony Network Infrastructure
• Knowledge of voice protocols: SIP, MGCP, H.323, SCCP, ISDN
• Understanding of logs and traces from CUCM, CUC, CUCM IM&P, and gateways
• Proficiency with APIs and protocols: AXL, REST, SOAP
• Ability to write scripts in Python, Java, or Perl
• ITIL Foundation level knowledge
• Excellent written and verbal communication skills