UCLA Cooperage Customer Service Manager

Associated Students, UCLA; Los Angeles (CA); On-site; USD 47,500 - 55,000; Full time

Job summary

Associated Students, UCLA is seeking a Cooperage Customer Service Manager in Los Angeles. This role involves overseeing operational activities and managing front-of-house operations for various dining outlets, ensuring exceptional customer service and food quality.

The ideal candidate has over two years of food service management experience and demonstrates effective supervision and communication skills. This position requires a degree or equivalent experience, with hours including evenings and weekends.

Qualifications

• 2+ years of food service management experience required.
• Experience in supervising a large staff and budget development.
• Proficiency in PC word processing and spreadsheet software.

Responsibilities

• Oversee operational activities of the Cooperage department.
• Collaborate on employee scheduling and training.
• Assist with facility upgrades and large-scale concession support.

Skills

Food service management

Supervision

Effective communication

Food production systems

Education

BA/BS in a related field

Job description

Position

UCLA Cooperage Customer Service Manager

Location

Los Angeles, CA

Job Id

718

# of Openings

1

Salary Range

$47,500- $55,000

Department

Cooperage

Summary of Key Responsibilities

Under general direction of the Cooperage Division Manager, oversees operational activities of the department with emphasis on front-of-house for Taco Bell, Bruin Buzz, Sambazon, and Wetzel’s/Lollicup, and Ackerman Union diningbussing.

• opening/closing of the units; customer service; front-of-house operations; ordering of food/supplies; food presentation and promotion; food quality/quantity control; portion control; inventory control; security control; safety/sanitation; equipment maintenance; vendor relations; special programs; budget preparation/monitoring and overall financial performance.
• Collaborates with the Cooperage Division Operations Manager on employee scheduling, training, career and student evaluations as well as counsels’ staff in all activities.
• Assists with facility/equipment upgrades projects and special assignments.
• Supports employee coordination for concessions events and provides on-site support for large-scale concession operations.

Hours include evenings, weekends and variable shifts.

Qualifications

• 2+ years of related food service management required, quick service or coffee house experience preferred.
• Experience must demonstrate effective supervision of a large staff; development and achievement of realistic budgets; PC word processing/spreadsheet and food production systems proficiency; effective follow through on assignments and projects; effective communication skills with diverse groups and individuals.
• Related BA/BS, or the equivalent combination of education and experience, required.

Directly and indirectly supervises professional and part-time/student staff.

Physical Requirements

Requires frequent walking, standing, bending, stooping, reaching, gripping and lifting of up to 50 lbs.

Eligibility for UCLA Extension Students

Only those UCLA Extension Students that are concurrently enrolled at UCLA are eligible to apply. Please note that UCLA Extension courses are separate from UCLA courses. Any UCLA Extension Students wishing to apply must also be enrolled in university courses offered through UCLA. If you don’t have your BruinCard yet, please bring your acceptance letter and a photo ID when you are ready to apply.