UCLA Cooperage Customer Service Manager

Associated Students UCLA; Los Angeles (CA); On-site; USD 47,500 - 55,000; Full time

Job summary

Associated Students UCLA is seeking a Cooperage Customer Service Manager to oversee operational activities and ensure excellent customer service at various dining units. This role includes managing staff, food quality, and safety standards, while collaborating with the Cooperage Division Operations Manager.

The ideal candidate has at least 2 years of food service management experience and a BA/BS or equivalent degree. The position requires effective supervision skills and proficiency in relevant software. Applicants must be prepared to work flexible hours.

Qualifications

• 2+ years of related food service management experience required.
• Quick service or coffee house experience preferred.
• Experience in effective follow-through on assignments.

Responsibilities

• Oversee operational activities of the department with emphasis on front-of-house.
• Manage food presentation, sanitation, and equipment maintenance.
• Counsel staff and assist with facility/equipment upgrades.

Skills

Effective supervision of large staff

Budget management

Proficiency in PC word processing and spreadsheets

Communication skills with diverse groups

Education

BA/BS or equivalent combination of education and experience

Job description

Associated Students UCLA

Associated Students UCLA, as a responsive student-centered organization, provides innovative and excellent services, programs, products, and facilities for the entire UCLA community. ASUCLA was created when the campus first opened in 1919. Even in the very early years, ASUCLA meant student government, student publications, and student services such as a bookstore and cafeteria. Today, ASUCLA has evolved into a four-part organization. These four entities collectively make up the largest student association in the country. The four entities are:

• Undergraduate Students Association – elected representatives of the undergraduate student body.
• Graduate Students Association – elected representatives of the graduate student body.
• Student Media – this includes the Daily Bruin, UCLARadio.com, the Bruin Life Yearbook, and seven different magazines.
• Services & Enterprises – this division is designed to meet the everyday needs of students and the campus community. Major divisions are the Student Union, Event Services, UCLA Restaurants, UCLA Store, UCLA Photography, and Trademarks & Licensing.

Goals of Associated Students UCLA

• Products – To provide essential and convenient items that are easily accessible, of high quality, and low cost, including, but not limited to, academic support, food, trademark merchandise, and convenience products. In addition, to continue evaluating the utility and convenience of all products to make improvements that will best serve the UCLA community.
• Facilities – To provide a welcoming environment that contains as much space as possible for the optimal functioning of general academic support, student governments, student organizations, and social gatherings. To have state-of-the-art venues for programming and efficient, aesthetic, and multi-functional commercial outlets.
• Programs – To provide and support a diversified array of programming by prioritizing student-run, student-initiated, student-centered programming that reflects the needs of the campus community in order to enhance educational, cultural, and developmental social interaction.
• Services – To provide an outstanding level of support to student government, student groups, and student programs through the state-of-the-art office and community spaces, and by providing adequate financial resources and personnel to ensure an active and vibrant campus life.

Cooperage Customer Service Manager

Salary Range: $47,500- $55,000

Department: Cooperage

Summary of Key Responsibilities

Under general direction of the Cooperage Division Manager, oversees operational activities of the department with emphasis on front-of-house for Taco Bell, Bruin Buzz, Sambazon, and Wetzel’s/Lollicup, and Ackerman Union dining bussing. Responsibilities include: opening/closing of the units; customer service; front-of-house operations; ordering of food/supplies; food presentation and promotion; food quality/quantity control; portion control; inventory control; security control; safety/sanitation; equipment maintenance; vendor relations; special programs; budget preparation/monitoring and overall financial performance.

Collaborates with the Cooperage Division Operations Manager on employee scheduling, training, career and student evaluations as well as counsels’ staff in all activities. Assists with facility/equipment upgrades projects and special assignments. Supports employee coordination for concessions events and provides on-site support for large-scale concession operations. Hours include evenings, weekends and variable shifts.

Qualifications

Requires 2+ years of related food service management required, quick service or coffee house experience preferred. Experience must demonstrate: effective supervision of a large staff; the development and achievement of realistic budgets; PC word processing/spreadsheet and food production systems proficiency; effective follow through on assignments and projects; effective communication skills with diverse groups and individuals. Related BA/BS, or the equivalent combination of education and experience, required.

Supervises

Directly and indirectly supervises professional and part-time/student staff.

Physical Requirements

Requires frequent walking, standing, bending, stooping, reaching, gripping and lifting of up to 50 lbs.

Background Verification

Fingerprinting Background Verification required.