UCC Telecom Technician

Temple University Health System, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a UCC Telecom Technician to provide critical support for VOIP and analog services. This role involves managing customer service requests, ensuring accurate order processing, and providing technical support. The ideal candidate will possess strong networking skills, particularly in DHCP, TCP/IP, and VLANs, and will thrive in a fast-paced environment. With opportunities for growth and a commitment to exceeding customer expectations, this position is perfect for those looking to make a significant impact in a dynamic healthcare setting. Join a team that values innovation and excellence in service delivery.

Qualifications

• High School Diploma required, Bachelor's preferred in related fields.
• Experience in Networking and Cisco Unified Communications is a plus.

Responsibilities

• Support tickets and deploy VOIP and analog endpoints.
• Document service requests and ensure customer satisfaction.

Skills

Networking DHCP

TCP/IP

VLANs

Customer Communication

Technical Support

Education

High School Diploma or Equivalent

Bachelor's Degree in Computer Science

Tools

Ticketing Software

Job description

The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers needs.

Education

1. High School Diploma or Equivalent (Required)
2. Bachelors Degree: in Computer Science, Information Systems, or related field (Preferred)

Experience

1. General experience and knowledge of Networking DHCP, TCP/IP, and VLANs (Required)
2. General experience with LAN/WAN Environments (Required)
3. 2 Years experience with Cisco Unified Communications (Preferred)

Equal Opportunity Employer/Veterans/Disabled