UCC Telecom Technician

Temple University Health System, Inc.; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated UCC Telecom Technician to provide exceptional support for VOIP and analog services. In this role, you will be responsible for managing service orders, ensuring customer satisfaction, and coordinating installations. Your expertise in networking and technical support will be crucial as you assist customers through various service needs and installation milestones. This position offers a dynamic work environment where you will engage with customers directly, ensuring their expectations are not just met but exceeded. If you have a passion for technology and customer service, this opportunity is perfect for you.

Qualifications

• Experience with Networking DHCP, TCP/IP, and VLANs is essential.
• Strong technical support skills and customer communication are crucial.

Responsibilities

• Support tickets and deploy VOIP and analog endpoints.
• Document calls and manage escalations through operations leadership.

Skills

Networking knowledge

Technical support

Customer communication

Education

High School Diploma or Equivalent

Bachelor's Degree in Computer Science or related field

Tools

Ticketing software

Cisco Unified Communications

Job description

The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers needs.

Education

1. High School Diploma or Equivalent (Required)
2. Bachelors Degree: in Computer Science, Information Systems, or related field (Preferred)

Experience

1. General experience and knowledge of Networking DHCP, TCP/IP, and VLANS (Required)
2. General experience with LAN/WAN Environments (Required)
3. 2 Years experience with Cisco Unified Communications (Preferred)