UCC Telecom Technician

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a UCC Telecom Technician to join their dynamic team. In this role, you will be responsible for supporting routine service tickets, coordinating VOIP installations, and ensuring customer satisfaction through effective communication and technical support. You will have the opportunity to work with cutting-edge technology in a collaborative environment that values diversity and innovation. If you are passionate about telecommunications and eager to make a difference, this position offers a fantastic opportunity to grow your career while supporting a vital network of healthcare services.

Qualifications

• Knowledge of Networking protocols and systems is essential.
• Experience in LAN/WAN environments is required.

Responsibilities

• Support routine tickets and coordinate VOIP and analog endpoints.
• Provide technical support and manage customer service needs.

Skills

Networking DHCP

TCP/IP

VLANs

Cisco Unified Communications

Education

High School Diploma or Equivalent

Bachelor's Degree in Computer Science

Job description

Job Title

UCC Telecom Technician

Location

Temple Health – Temple University Health System

Job Description

The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers' needs.

Qualifications

• High School Diploma or Equivalent (Required)
• Bachelor's Degree in Computer Science, Information Systems, or related field (Preferred)
• Knowledge of Networking DHCP, TCP/IP, and VLANs (Required)
• Experience with LAN/WAN Environments (Required)
• 2 Years experience with Cisco Unified Communications (Preferred)

About Temple Health

Temple Health is a dynamic network of hospitals, specialty centers, and physician practices that advances medical science and educates future healthcare professionals. It includes Temple University Hospital, Fox Chase Cancer Center, and more. Temple Health is committed to a diverse workforce fostering a safe and productive environment for all.

Equal Opportunity Statement

Temple Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.