UCC Supervisor

Centuria; Alexandria (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A Service-Disabled Veteran-Owned Small Business is seeking a UCC Supervisor in Alexandria, Virginia. The role involves managing complex IT contracts and providing technical direction to teams. Candidates should have over 5 years in a high-volume contact center and may hold relevant certifications. This position emphasizes leadership and project management to improve procedures and service delivery.

Qualifications

• 5+ years of experience in a high-volume contact center supporting the general public.
• May hold HDI certifications or ICMI training.

Responsibilities

• Oversee project management of complex IT contracts.
• Plan and manage groups engaged in technical duties.
• Provide administrative and technical direction.
• Recruit and terminate personnel as needed.
• Coordinate task orders and improve procedures.

Skills

Project management

Leadership

Customer service

Technical direction

Education

High school diploma or equivalent

Job description

Job Title: UCC Supervisor

Location: Alexandria, Virginia

Company / Program Description

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Job Responsibilities

• Responsible for overall project management of complex, multi-task IT contracts.
• Plans, organizes and manages groups of employees engaged in various technical duties.
• Provides administrative and technical direction to personnel.
• Recruit, hire, terminate personnel and commit corporate resources.
• Coordinates approved task order.
• Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production.
• Provides the customer representatives the status and activities of personnel covered under contract.
• Responds to administrative or technical requests from the customer representative.
• Applies continuous evaluation and control measures; works without supervision.

Job Requirements

• Five (5) years of experience in a high-volume contact center supporting the general public.
• May hold 1 or more Help Desk Institute (HDI) certifications or formal training from International Customer Management Institute (ICMI) or other institute/company.