Service Desk Manager

Centuria; Alexandria (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

A veteran-owned technology firm is seeking a Service Desk Manager in Alexandria, Virginia. The role involves overseeing complex IT contracts, managing technical staff, and implementing effective procedures. Ideal candidates will have ITIL certification and at least five years of leadership experience in technology-related fields. A relevant bachelor’s degree is also required. This position offers a unique opportunity to contribute to federal government contracts while leading a dedicated team.

Qualifications

• ITIL Certification is mandatory, HDI certifications are a plus.
• Minimum five years of leadership experience required.
• Degree in a relevant field such as Computer Science or Management.

Responsibilities

• Manage overall project of complex IT contracts.
• Direct and manage technical employee teams.
• Provide direction for technical tasks and recruitment.
• Coordinate and oversee approved task orders.
• Establish improved procedures for service delivery.

Skills

ITIL Certification

Leadership skills

Project management

Education

BA/BS in Computer Science, Engineering, Mathematics, Business, Management

Job description

Job Title: Service Desk Manager

Location: Alexandria, Virginia

Company/ Program Description

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Job Responsibilities

• Responsible for overall project management of complex, multi-task IT contracts.
• Plans, organizes and manages groups of employees engaged in various technical duties.
• Provides administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources
• Coordinates approved task order
• Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production
• Provides the customer representatives the status and activities of personnel covered under contract
• Responds to administrative or technical requests from the customer representative
• Applies continuous evaluation and control measures; works without supervision.

Job Requirements

• Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Manager is preferred.
• The manager shall demonstrate five (5) years of successful leadership or equivalent experience.
• BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.