UCC Supervisor: IT & Gov Contract PM Lead

Centuria; Alexandria (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A Service-Disabled Veteran-Owned Small Business is seeking a UCC Supervisor in Alexandria, Virginia. The role involves managing complex IT contracts and providing technical direction to teams. Candidates should have over 5 years in a high-volume contact center and may hold relevant certifications. This position emphasizes leadership and project management to improve procedures and service delivery.

Qualifications

• 5+ years of experience in a high-volume contact center supporting the general public.
• May hold HDI certifications or ICMI training.

Responsibilities

• Oversee project management of complex IT contracts.
• Plan and manage groups engaged in technical duties.
• Provide administrative and technical direction.
• Recruit and terminate personnel as needed.
• Coordinate task orders and improve procedures.

Skills

Project management

Leadership

Customer service

Technical direction

Education

High school diploma or equivalent

Job description

A Service-Disabled Veteran-Owned Small Business is seeking a UCC Supervisor in Alexandria, Virginia. The role involves managing complex IT contracts and providing technical direction to teams. Candidates should have over 5 years in a high-volume contact center and may hold relevant certifications. This position emphasizes leadership and project management to improve procedures and service delivery.