UCaaS Engineer: Architect Modern Enterprise Communications

Vacatia; Orlando (FL); Hybrid; USD 120,000 - 175,000; Full time

Job summary

Vacatia in the United States is seeking a Unified Communications (UCaaS) Engineer to own and modernize Vacatia’s cloud communications across corporate offices, resort properties, and remote employees.

You will design, deploy, administer, and optimize UCaaS platforms, integrate with Salesforce and collaboration tools, and lead reliability and scalability initiatives to support thousands of customer and employee conversations daily.

Qualifications

• 5+ years administering UCaaS or cloud communications.
• Experience with Dialpad, RingCentral, Teams Phone, Zoom Phone, or Amazon Connect.
• Strong knowledge of call routing, IVRs, hunt groups, and SIP trunking.
• Experience integrating UC platforms with Salesforce or Microsoft 365.
• Solid networking fundamentals for voice quality optimization.

Responsibilities

• Administer and optimize enterprise UCaaS platforms.
• Design scalable call flows, IVRs, and auto attendants.
• Coordinate with Salesforce, CX, and IT for workflows.
• Ensure security, compliance, and high availability.
• Monitor voice quality and platform performance.

Skills

UCaaS administration

Cloud VOIP

SIP trunking

Salesforce integration

Voice security

Vendor management

Tools

Dialpad

RingCentral

Microsoft Teams Phone

Zoom Phone

Amazon Connect

Job description

Vacatia in the United States is seeking a Unified Communications (UCaaS) Engineer to own and modernize Vacatia’s cloud communications across corporate offices, resort properties, and remote employees.

You will design, deploy, administer, and optimize UCaaS platforms, integrate with Salesforce and collaboration tools, and lead reliability and scalability initiatives to support thousands of customer and employee conversations daily.