U.S./Mexican Customer Service Representative (Remote Mexico)

Buckland; El Paso (TX); Remote; USD 44,000 - 68,000; Full time

Job summary

Buckland in El Paso seeks a Mexican Customs Service Representative to manage documentation, monitor and coordinate customs release of shipments for import into Mexico and exports into the rest of the world in accordance with Mexican Customs Regulations.

You will coordinate the setup of Mexican IOR files, prepare customs and internal documents, and track shipments by air, land, and ocean, while ensuring timely clearance and reporting.

Qualifications

• 5+ years of experience in Mexican import/export operations.
• Bachelor degree in international business/commerce/logistics.
• Knowledge of Mexican trade legislation and foreign trade processes.
• Experience with Mexican IOR/clearance and familiarity with Buckland systems.
• Proficient in MS Office; strong documentation and reporting skills.

Responsibilities

• Provide the highest level of customer service for import/export documentation.
• Coordinate customs clearance for air, land and ocean shipments.
• Prepare customs and internal documents; monitor compliance with Mexican regulations.
• Set up Mexican IOR files and manage daily task prioritization.
• Produce daily/weekly shipment status reports; assist with billing and reporting.

Skills

Customer service

Attention to detail

Team player

Multitasking

Problem solving

English proficiency

Keyboarding

Travel flexibility

Education

International Business / International Commerce / International Logistics Bachelor Degree

Tools

Microsoft Office

Excel

Windows

Job description

Mexican Customs Service Representative

Buckland

Nuestra Vision /Vision

Buckland develops enduring relationships with our customers and partners throughout the global supply chain. We strive to provide customized services in a memorable way.

El Rol / The Rol

This position is responsible for the handling of the documentation preparation, monitoring and coordinating of customs release of shipments for the import of commercial goods into Mexico and Mexican exports into the rest of the world in accordance with Mexican Customs Regulations.

Principales Responsabilidades /Key Responsibilities

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  To provide the highest level of customer service to clients, vendors, and service providers in acquiring the proper import/export documentation.

  
  


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  Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership.

  
  


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  Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year.

  
  


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  Coordinate all shipments for customs clearance on timely fashion and ensure process flow based on best practices per shipment type: Air, Land and Ocean.

  
  


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  Communicate, delegate and expedite shipment clearance through multiple ports with Buckland MX Vendors in accordance on client’s priorities and instructions.

  
  


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  Assist on Compliance and monitor operations per types: V1, RT, F4, A3 and other as requested.

  
  


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  Preparation of customs and internal documents for customs clearance.

  
  


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  Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement.

  
  


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  Completion of mid to high volume shipment clearance for Air, Land and Ocean on different Mexican Ports of entry/outcome.

  
  


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  Prepare daily and weekly reports based on shipment status for Air, Land and Ocean shipments.

  
  


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  Assess customs operation performance for MX Vendors.

  
  

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  Provide information requested for Mexican Trade compliance.

  
  


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  Perform auditing on BGSS and shipments documents are promptly upload on Buckland Portal.

  
  


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  Queries handled in a prompt, efficient and professional manner.

  
  


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  Integrate Summary Shipment for Liquidation Box Reports.

  
  


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  Provide management reports and full accountability for billing.

  
  


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  Client servicing and reporting of any issues to Team Leader/Manager

  
  


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  Work to be performed in conformance with the Buckland Quality System (BQS)

  
  


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  Other duties or projects as assigned.

  
  

Detalles del Puesto

Manager Southbound

Full time

Southbound

Requisitos de Competencia y Experiencia / Required Qualifications and Experience

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  +5 Years plus experience with Mexican Import/Exports Operations.

  
  


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  International Business/International commerce/International Logistics Bachelor Degree.

  
  


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  Proven Knowledge on Mexican Legislation in Foreign Trade Business.

  
  


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  Customs Experiences is an asset.

  
  


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  Working knowledge of Microsoft Office, excel skills, Windows, an asset.

  
  


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  Excellent customer service skills and ability to generate and follow up on sales leads.

  
  


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  Ability to identify, develop and implement processes improvement initiatives.

  
  


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  Demonstrated problem solving, organization skills with attention to detail.

  
  


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  Strong attention to detail and ability to handle multiple tasks.

  
  


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  Strong team player with the ability to work independently.

  
  


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  Above average and accurate keyboarding skills.

  
  


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  English Language Skills as native or second language (Toefl 550).

  
  


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  Must be flexible for work on weekends and holiday as required.

  
  


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  Some travel may be required to our office locations.

  
  


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  US Visa B1/B2

  
  


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  Impeccable record.

  
  


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  Position Regulated by Mexico STPS.

  
  


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  Must be legally eligible to work for the Company at all times.

  
  

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  Valid Passport and ability and desire to occasionally travel to USA/Canada Desired to be on Cd. Juarez, Chihuahua
  

  
  

Requerimientos Físicos / Physical Demands

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  Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.

  
  


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  Occasionally must carry/lift loads of up to 25 lbs.

  
  

Condiciones de Trabajo / Work Environment

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  Occasionally exposed to excessive noise, is around moving machinery.

  
  


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  Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.

  
  

Nombre y firma del trabajador / Employee Name (printed) & Signature:

Fecha / Date:

Esta descripcin de puesto no está diseñada para cubrir una extensiva lista de actividades o responsabilidades requeridas por el empleado. Actividades y responsabilidades pueden cambiar o bien se pueden asignar nuevas con el tiempo y sin previo aviso. /

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.