U.S. Dispatcher

Winnin; Raleigh (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Billor is hiring a US Fleet Operations Dispatcher (or Jr. Dispatcher) to manage a portfolio of independent drivers and drive efficient freight operations in Raleigh, NC. The role sits at the crossroads of dispatch, driver support, and load execution to keep trucks moving profitably.

You will work with a hybrid operational team, leverage our TMS and Billor technology, and interact with broker partners to optimize RPM and on-time performance while maintaining strong driver relationships.

Qualifications

• Manage and support a portfolio of independent (1099) drivers.
• Operate at the intersection of dispatch, driver support, and load execution.
• Improve profitability through efficient routing and cost control.

Responsibilities

• Support daily operational performance of a group of drivers.
• Source and secure high-quality freight through internal tools and broker network.
• Assist in minimizing operational costs (deadhead reduction, downtime).
• Manage loads in real time to ensure on-time pickup and delivery.
• Plan routes using Hours of Service to maximize productive miles.
• Ensure accurate documentation (BOLs, PODs, check calls).
• Communicate with Driver Customers and Broker Partners.

Tools

TMS

Billor technology

Job description

About us

Trucking moves the American economy. It is a $1 trillion market, and it still runs on fragmented operations, thin margins, and technology a generation behind. Billor, short for "Bill of Rights," is the only company transforming this market end to end, combining Freight and Technology for Truck Drivers, Freight Brokers, and Small Carriers into a single ecosystem. We operate a fleet of several hundred heavy-duty trucks and run integrated business lines across freight, fintech, and technology platforms.

About the role

We are hiring a US Fleet Operations Dispatcher [or Jr. Dispatcher] to manage and support a portfolio of independent (1099) drivers.

This is a fast-paced, high-execution role for someone who wants to make a direct impact on daily freight operations and grow within a scaling freight and technology company. You will operate at the intersection of dispatch, driver support, and load execution—ensuring our trucks keep moving efficiently and profitably.

Driver Support & Load Management

• Support the daily operational performance of a dedicated group of drivers.
• Source and secure high-quality freight through internal tools and the Billor broker network, following company guidelines for profitability.
• Assist in minimizing operational costs (reducing deadhead, avoiding unnecessary downtime, etc.).
• Act as the primary point of contact and support for your assigned drivers.
• Maintain strong driver relationships to encourage consistent execution and long-term retention.

Dispatch & Operations

• Manage and execute loads in real time, ensuring on-time pickup and delivery.
• Plan routes using HOS (Hours of Service) to maximize productive miles safely.
• Communicate clearly and proactively with Driver Customers and Broker Partners.
• Anticipate and resolve daily issues (delays, detention, rejections, disruptions), escalating complex issues to the Lead Dispatcher when necessary.
• Ensure accurate, timely documentation collection (BOLs, PODs, check calls).

Operational & Financial Performance

• Book loads that meet or exceed company targets for RPM (Rate Per Mile) and overall profitability.
• Work to reduce deadhead and increase paid miles for your drivers.
• Ensure clean documentation is submitted promptly for timely billing.

Efficiency & Continuous Improvement

• Leverage our TMS and Billor technology to ensure smooth execution and tracking.
• Follow best practices to reduce freight deductions through careful planning and discipline.
• Actively learn and adapt to new operational standards as the company scales.

Driver & Asset Management

• Communicate effectively with drivers across varying experience levels.
• Balance driver home time requests with operational performance.
• Help coordinate maintenance schedules to minimize driver downtime.
• Support drivers through road breakdowns and critical situations, coordinating with internal teams as needed.

Reporting Structure

Reports directly to the Lead Dispatcher / Fleet Operations Manager.
Will work closely with a hybrid operational team, including international support in Brazil.

Compensation

Base salary + performance-driven commission/bonus (paid monthly).
Commission tied to gross revenue, dispatch efficiency, and key KPIs.