TxDMV - License and Permit Specialist (Austin, TX)

Texas Department of Motor Vehicles; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Texas Department of Motor Vehicles is seeking a licensing administrator to process all license categories in a high-volume setting. You will review applications for completeness, enter data into the licensing system, and issue licenses while communicating with customers and colleagues to resolve licensing questions.

The role requires knowledge of state and federal regulations, strong oral and written communication, and the ability to work flexible hours, travel up to 10%, and handle complex

Qualifications

• Knowledge of TxDMV, State and Federal regulations, legislation, guidelines, policies and procedures.
• Experience with training and development procedures and learning management systems.
• Strong verbal and written communication skills for instructing others and facilitating workshops.

Responsibilities

• Processes license applications in accordance with laws, rules, regulations, and policies in a high-volume environment.
• Reviews applications and supporting documentation for completeness and verifies documents.
• Performs data entry of license applications, fees, and related documents with attention to data integrity.
• Generates deficiency notices for missing documents and guides applicants through the process to issuance of licenses.
• Travels up to 10% and may require extended hours including some evenings and weekends as needed.
• Attends work regularly and adheres to approved work hours.

Skills

Regulatory Knowledge

Training and Development Knowledge

Oral and Written Communication

Job description

• If driving is required, must possess a valid Class "C" driver's license. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

  ESSENTIAL DUTIES

  Processes all license categories of applications in accordance with established laws, rules, regulations, and policies and procedures in a high-volume environment. Receives applications and supporting documentation, reviews for completeness, and verifies all related documents received. Performs timely and accurate data entry of license applications, fees, and all required documents. Ensures data integrity by accurately entering related information into the licensing management system. Generates deficiency notices detailing missing documents for incomplete applications. Sends deficiency notices to applicants, completes the application process when all requirements are met, and issues licenses. Works with team members to appropriately problem-solve licensing related questions and issues. Updates and informs management of potential problems. Participates in and provides input for spec al projects.Provides timely licensing information to external and internal customers by phone, in writing, and in person to answer questions and educate customers relating to licensing processes and requirements. Performs other job-related duties as assigned. May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Performs other duties as assigned.

  KNOWLEDGE, SKILLS, ABILITIES

  Regulatory Knowledge

  Working knowledge of, or the ability to rapidly assimilate information related to TxDMV, State and Federal regulations, legislation, guidelines, policies, and procedures.

  Training and Development Knowledge

  Working knowledge of training and development procedures and techniques; learning management and learning content management systems; group processes, group dynamics, and interpersonal relations; and instructional design and curriculum development.

  Oral and Written Communication

  Skill in oral and written communication: instructing others: facilitating workshops; and using a computer and applicable software.

  The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

  ADDITIONAL INFORMATION

  PHYSICAL AND/OR ENVIRONMENTAL DEMANDS: The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Environment: Office; Ambulatory skills, e.g., stand, walk, sit;Hand-eye coordination and arm/hand/finger dexterity;Ability to transfer weights of 10 pounds anticipated for this posisi

• Working knowledge of, or the ability to rapidly assimilate information related to TxDMV, State and Federal regulations, legislation, guidelines, policies, and procedures.

  Training and Development Knowledge

  Working knowledge of training and development procedures and techniques; learning management and learning content management systems; group processes, group dynamics, and interpersonal relations; and instructional design and curriculum development.

• Oral and Written Communication

  Skill in oral and written communication: instructing others: facilitating workshops; and using a computer and applicable software.

  The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.