Licensing Investigative Analyst (LPS I)

Texas Alcoholic Beverage Commission; McAllen (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Texas Alcoholic Beverage Commission is seeking an individual to perform journey-level licensing and permitting work in a standard office setting. The role involves reviewing applications, ensuring compliance with policies and statutes, and communicating with the public and agency staff.

A probationary period may lead to hybrid telework arrangements. Responsibilities include analyzing applications, assisting applicants, developing procedures, and maintaining records in agency databases.

Qualifications

• Moderate licensing-related computer skills proficiency required.
• Strong written and oral communication skills essential.
• Willingness to pursue intermediate training and certification.

Responsibilities

• Review and analyze license/permit applications for completeness and compliance.
• Provide public and internal support on license/permit requirements and processes.
• Assist in developing administrative procedures for the Licensing Department.
• Maintain office operations and respond to routine inquiries.

Skills

Licensing software

Written & verbal communication

Education

High school diploma

Job description

General Description

Performs moderately complex (journey-level) licensing and permitting work. Work involves receiving, investigating and data entry review of license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. May occasionally assist others in performing job duties of greater complexity. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

Jobsite Address: 2000 S Cynthia St #30, McAllen TX 78503

This posting is continuous until filled.

Essential Job Functions

50% Receives, screens, analyzes, investigates, and reviews license and permit applications and other related documents to ensure completeness, accuracy, and compliance with state and federal regulations, policies and guidelines for processing and issuance.

• Monitors license and permit applications and requests for appropriate routing and processing needed to approve license and permits.
• Accountable for the timely and accurate issuance of licenses and permits in accordance with the mandated performance measures.
• Reviews, maintains, and updates essential information in the agency’s database system and other appropriate computer applications and systems.
• Monitors daily status of application inventory and reports to supervisor.
• Issues licenses and permits and coordinates with Resource and Planning for reimbursements or transfers of fees when applicable.
• Reviews records associated with license and permit applications, violations, and other information required to determine qualification.
• Reviews applications and ensures compliance with administrative codes, state statutes, and agency policies and procedures.

30% Provides administrative and technical assistance related to license and permit requirements to the public, agency staff, and government officials.

• Answers Licensing inquiries pertaining to rules, regulations, policies, and procedures.
• Creates notices, correspondence, and reports related to license and permit activities and compliance.
• Conducts research to resolve customer service inquiries.
• Provides customer service to both internal and external customers.
• Provides administrative support associated with maintaining the office.

10% Contributes to the development of administrative processes and procedures for the Licensing Department.

• May be assigned to special teams or projects.
• May assist in the development of technical and administrative procedures for the review of license and permit applications.

10% Education, Training, Certifications and Other Work Activities.

• Must maintain all Licensing related certifications.
• Performs related work as assigned.

MQs, KSA, License/Certifications

Education: Graduation from a standard senior high school or equivalent.

AND

Experience: One (1) or more years of full-time work experience performing moderately complex application processing and/or application investigations.

Applicable Substitutions

Experience And Education May Be Substituted For One Another.

Knowledge

• Knowledge of office practices; of administrative and technical procedures; and of applicable policies, administrative codes, interprets regulations and statutes.
• Knowledge of and seeks intermediate training, development, and certification for self-development.
• Exhibits sound knowledge, initiative, and judgment in accord with TABC’s Guiding Principles.

Skills

• Skilled in continued proficiency in advanced licensing-related computer skills/software applications.
• Skilled in effective written, oral, and persuasive communication techniques.

Abilities

• Ability to expand learning experience in the managing-of-change, mediation, and mitigating conflict.
• Ability to own personal development and learn performance management concepts.
• Ability to collaborate and exchange creative ideas.
• Exhibits personal integrity/credibility.
• Exhibits effective team-related concepts.
• Possess a valid Texas driver’s license, if applicable.
• Additional certifications may be required to be registered, certified, or licensed in a specialty area.

Physical Requirements/Supplemental Information

5% TRAVEL REQUIREMENT

Must complete Licensing Department’s annual in-service training in-person and any other training the Department Director deems mandatory as per the agency’s policies, procedures, guidelines, and regulations. Any mandatory training that occurs outside of the designated duty station will involve travel, which may include overnight stays.

Physical Requirements

This position functions in a standard office environment. Must be able to move around the office to access filing cabinets, office equipment and move up to 20 pounds. Must be able to communicate and exchange information via phone, computer, in person and via electronic media. Must be able to perform repetitive use of a keyboard at a workstation. Must be able to work with overlapping deadlines.

This position is expected to work in the office but may be eligible for situational or hybrid telework schedule upon completion of an initial probationary period. For teleworking, must have a secure, dedicated workspace with internet service, ability to maintain a reliable consistent work schedule and be available for meetings and group collaboration via Microsoft Teams or other platforms/applications during regular business hours.

MILITARY OCCUPATIONAL SPECIALIST (MOS) CODE

Veterans, Reservists or Guardsmen with an MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Supplemental Information

The Texas Alcoholic Beverage Commission reserves the right to adjust compensation based upon legislative mandates in regard to TABC's and/or an employee's contribution to the Employees Retirement System. In compliance with Senate Bill 321, agencies that hire a person who has retired from the Employees Retirement System (ERS) or the Law Enforcement and Custodial Officers Supplemental Fund (LECOS) on or after September 1, 2009, are required to remit a surcharge each month the return-to-work retiree is employed. Candidates meeting these requirements will be offered a lower base salary to cover the surcharge.

• The Commission will conduct a criminal history and driver record check with the Texas Department of Public Safety in accordance with applicable standards on all finalists for this position.
• More than one position may be filled from this posting.
• Applicants should clearly describe on their applications how they meet the minimum qualifications for the position. Qualifications may be verified through testing. Resumes will not be accepted in lieu of the completed application. Incomplete applications may not be considered.
• The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Alcoholic Beverage Commission participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization; For more information, see: https://www.e-verify.gov/about-e-verify/what-is-e-verify
• Males between the ages of 18 and 25 years, inclusive, may be required to furnish proof of either selective service registration or exemption there from, as a condition of state employment. The Texas Alcoholic Beverage Commission adheres to the Veteran's Preference granted in Chapter 657 of the Texas Government Code and the Former Foster Children Preference granted in Chapter 672 of Section 1, Subtitle B, and Title 6 of the Texas Government Code