Teller Operations Supervisor - Cotton & Bell

MidFirst Bank; Surprise (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

MidFirst Bank is seeking a Teller Operations Supervisor to lead the Teller team, modeling outstanding customer service while processing transactions and promoting banking products.

The role emphasizes coaching Tellers, managing schedules, training staff, and ensuring internal controls, with a focus on customer relationships and accurate cash handling in a busy banking center.

Qualifications

• Two years external banking experience in a teller role in the previous two years, or three years external banking experience.
• Demonstrated leadership experience.
• Experience must include teller servicing and/or operational responsibilities.
• Proven knowledge of banking products and services as well as standard banking procedures and regulations.
• Excellent oral and written customer service skills.
• Ability to work effectively as a team member and with customers.
• Careful attention to detail and strong organizational skills.
• Ability to establish credibility quickly with customers; demonstrate confidence with peers.
• Strong work ethic and high integrity.
• Proficient with Microsoft Office applications.

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Skills

Leadership experience

Customer service

Communication

Attention to detail

Teamwork

Strong work ethic

Integrity

Notary

Tools

Microsoft Office

Job description

Description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Duties will include, but are not limited to, the following:

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Required Skills:

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operation:

• Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. ]
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.