TX - Inside Sales Representative - Industrial Distribution - Austin, TX

Ryan Herco Flow Solutions; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Ryan Herco Flow Solutions, a SunSource company, is seeking an Inside Sales Representative in Austin, TX. The role focuses on answering customer calls, entering orders, and turning inquiries into orders while supporting Outside Sales and maintaining the ACS system.

Ideal candidates will have 2+ years of sales or customer service experience, strong communication, organizational skills, and proficiency with MS Office; typing 40 WPM is required. Equal opportunity employer with accommodation options.

Qualifications

• 2+ years of proven sales and/or customer service experience.
• Addresses customer concerns with empathy and moves toward commitment.
• Excellent written and oral communication skills.
• Organized and detail-oriented.
• Proficient in MS Word and Excel.
• Able to type 40 WPM.

Responsibilities

• Answer incoming customer calls and enter orders.
• Turn product inquiries into orders and suggest accessories.
• Write bids and quotations and perform follow-ups.
• Document all customer contact and sales activities in the ACS system.
• Coordinate with Outside Sales for account management.
• Support sales and marketing plans.
• Stay current on products and attend training.
• Update and maintain customer database.

Skills

Sales experience

Customer service

Communication skills

Organizational skills

Typing 40 WPM

MS Office proficiency

Empathy

Tools

ACS system

Job description

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com

Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative.

In this position, you will:

• Provide excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required
• Updates and maintains database

Requirements

• 2+ years of proven sales and/or customer service experience
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
• Excellent people skills. Interacts effectively and works productively with a wide range of people
• Organized and detail-oriented
• Fast learner with the ability to grasp new concepts
• Persuasive, amiable, self-motived, and goal oriented
• Excellent written and oral communication skills
• MS Office (i.e. Word, Excel) savvy
• Must be able to type 40 WPM

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #rhfsassc

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.