Two-Facility Patient Experience & Service Lead

Sodexo; Tyler (TX); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is seeking a Patient Service Manager to oversee patient experience and daily operations across two healthcare facilities in Tyler, TX. You will lead frontline teams, coordinate mailroom and dining services, and drive service excellence with a focus on patient safety and satisfaction.

This role requires guiding teams, scheduling staff, and ensuring regulatory compliance while delivering quality service in a complex healthcare environment.

Qualifications

• Associate degree or equivalent experience required.
• Minimum 2 years management experience.
• 2 years related experience.

Responsibilities

• Oversee patient experience and daily operations across two facilities.
• Manage mailroom and patient dining operations.
• Lead frontline teams, set direction, and deploy resources.
• Ensure regulatory compliance and quality of service.

Skills

Frontline leadership

Service-driven operations

Staff scheduling

Customer service excellence

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Service Manager to oversee patient experience and daily operations across two healthcare facilities in Tyler, TX. You will lead frontline teams, coordinate mailroom and dining services, and drive service excellence with a focus on patient safety and satisfaction.

This role requires guiding teams, scheduling staff, and ensuring regulatory compliance while delivering quality service in a complex healthcare environment.