Turndown Attendant: Premium Guest Room Service

Rosewood Hotel Group; Santa Fe (NM); On-site; USD 19,000 - 23,000; Full time

Job summary

Rosewood Hotel Group in Santa Fe, NM seeks a Housekeeper to provide turndown service and cleaning of guest rooms to the hotel’s cleanliness standards. You will report maintenance deficiencies and handle guest requests, ensuring privacy and security of rooms and guest information.

The role involves working in guest rooms, corridors, and housekeeping offices with exposure to varying temperatures and conditions, including chemicals and dust, while maintaining professionalism and teamwork.

Qualifications

• Essential: English comprehension (verbal & non-verbal).
• Essential: attention to detail, speed and accuracy.
• Essential: prioritize and organize.
• Essential: think clearly, stay calm and use good judgement.
• Essential: follow directions thoroughly.
• Essential: understand guest service needs.
• Essential: work well with coworkers as a team.
• Essential: work with minimal supervision.
• Essential: maintain guest information confidentiality.
• Essential: able to count.

Responsibilities

• Maintain knowledge of departmental policies and standards.
• Anticipate guest needs and respond promptly to inquiries.
• Maintain positive guest relations at all times.
• Be familiar with hotel services and local attractions to answer guest questions.
• Resolve guest complaints to ensure satisfaction.
• Report damages or maintenance issues to Supervisor.
• Follow hotel policies and maintain cleanliness of assigned areas.
• Stock and restock amenities and supplies as needed.
• Ensure security of guest room keys and respond to safety concerns.

Skills

English comprehension

Attention to detail

Prioritization and organization

Calm under pressure

Follow directions

Guest needs awareness

Teamwork

Independent work

Confidentiality

Counting

Education

High school diploma

Hospitality training

Hospitality industry experience

Job description

Rosewood Hotel Group in Santa Fe, NM seeks a Housekeeper to provide turndown service and cleaning of guest rooms to the hotel’s cleanliness standards. You will report maintenance deficiencies and handle guest requests, ensuring privacy and security of rooms and guest information.

The role involves working in guest rooms, corridors, and housekeeping offices with exposure to varying temperatures and conditions, including chemicals and dust, while maintaining professionalism and teamwork.