Turndown Attendant

Rosewood Hotel Group; Santa Fe (NM); On-site; USD 17,000 - 22,000; Part time

Job summary

Rosewood Inn of Anasazi in Santa Fe, NM seeks a part-time Turndown Attendant to provide nightly turndown service and thorough room cleaning, maintaining Rosewood's high standards. You will report to the Floor Supervisor and assist with guest requests.

This role emphasizes attention to detail, confidentiality, and teamwork with housekeeping staff to ensure guest comfort and safety in a boutique, culturally rich setting.

Qualifications

• English comprehension required.
• Ability to perform duties with attention to detail, speed and accuracy.
• Prioritize and organize tasks efficiently.
• Follow directions thoroughly and work with minimal supervision.
• Maintain confidentiality of guest information and hotel data.

Responsibilities

• Provide turndown service to designated rooms as assigned.
• Clean guest rooms and maintain cleanliness of assigned areas.
• Report maintenance issues and guest requests to supervisor.
• Ensure security of guest room keys and sensitive information.
• Stock and restock turndown supplies and amenities.
• Follow hotel policies and safety procedures at all times.

Skills

English comprehension

Detail oriented

Multitask

Teamwork

Guest service mindset

Confidentiality

Follow directions

Communication

Education

High school diploma

Job description

## Turndown Attendant### General InformationCountry/RegionUnited States of AmericaProvince/CitySanta Fe, NMHiring EntityRosewood Inn of AnasaziDepartmentRooms - Heart of HouseJob TypePart-time### Job Description**JOB OVERVIEW:**Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. **REPORTS TO:** Floor Supervisor. **SUPERVISES:** **WORK ENVIRONMENT:**Guest Rooms, Guest and Service Corridors, Housekeeping Office.Job involves working:* under variable temperature conditions (or extreme heat or cold).* under variable noise levels.* outdoors/indoors.* around fumes and/or odor hazards.* around dust and/or mite hazards.* around chemicals.* around bio-hazards. **KEY RELATIONSHIPS:**Internal: Executive Housekeeper, Assistant Housekeeper, Floor Supervisors, Floor Attendants, Linen/Laundry Staff, Engineering. External: Hotel guests/visitors. **QUALIFICATIONS** Essential:1. Comprehension of English both verbal and non-verbal.2. Ability to:* perform job functions with attention to detail, speed and accuracy.* prioritize and organize.* be a clear thinker, remaining calm and resolving problems using good judgement.* follow directions thoroughly.* understand guest’s service needs.* work cohesively with co-workers as part of a team.* work with minimal supervision.* maintain confidentiality of guest information and pertinent hotel data.* countDesirable:1. High school graduate.2. Previous training in guest relations.3. Experience in hospitality industry in similar position.4. Previous knowledge of chemical handling procedures. # PHYSICAL ABILITIES Essential:1. Exert physical effort in transporting 15-30 pounds and pushing up to 50 pounds.2. Endure various physical movements throughout the work areas extensive standing, walking, lifting and bending.3. Reaching.4. Ability to walk for extended periods of time.1. Remain in stationary position for 30 minutes throughout work shift.5. Satisfactorily communicate with guests, management and co-workers to their understanding. Desirable:**ESSENTIAL JOB FUNCTIONS**1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.2. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.3. Maintain positive guest relations at all times.4. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.5. Resolve guest complaints, ensuring guest satisfaction.6. Communicates guest complaints to Supervisor or Manager.7. Report to work as scheduled, in proper uniform, and in accordance with company’s personal appearance standards.8. Follow and to adhere all policies and procedures as set forth by the housekeeping Department.9. Monitor and maintain cleanliness, sanitation and organization of assigned work areas10. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.11. Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.12. Provide turndown service to designated rooms on assignment sheet according to marked priority.13. Light cleaning of room.14. Empty trash containers and ashtrays.15. Remove all dirty terry and replace with clean par to designated layout.16. Replace soiled bed sheets and turndown bed.17. Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remove control).18. Refresh ice bucket, tray and glasses.19. Close drapes/shutters.20. Set lighting and thermostat to designated levels.21. Remove Room Service trays/tables/items from room to elevator service landing.22. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.23. Replace facial, toilet tissue and bathroom amenities in correct amount and location.24. Re-hang/refold clothes.25. Clean guest rooms as assigned.26. Update status of rooms cleaned and turned down on assignment sheet.27. Return and restock cart at end of shift.28. Empty vacuum bag and wipe vacuum clean.29. Maintain complete knowledge of correct maintenance and use of equipment. Use hotel equipment only as intended.30. Uses hotel supplies in the manner for which intended.31. Ensure security of any assigned guest room keys.32. Notifies supervisor of discrepancies such as vacant rooms listed occupied.33. Report any damages or maintenance problems to the Supervisor.34. Turn over a Report any damages or maintenance problems to the Supervisor.35. Report any safety or security issues to immediate Supervisor.36. Stock amenity items such as re-filling lotion, bottles.37. Give marked assignment sheet to Supervisor and punch out.**SECONDARY JOB FUNCTIONS**1. Make up cribs and rollaway beds when needed.2. Stock cleaning supply caddies in Housekeeping department.3. Delivery guest laundry/dry cleaning4. Processing and handling of hotel linen and guest items, correct formula usage when loading washers.5. Cleaning laundry, service area and public area restrooms.### About UsAn intimate world-class retreat, Rosewood Inn of the Anasazi celebrates the enduring creative spirit and traditions of the region's early Native Americans, the city's rich cultural heritage as an early Spanish establishment and its ongoing legacy as an artist colony. The name and interiors of this Santa Fe boutique hotel pay homage to the area's native Anasazi tribe, while the handcrafted textiles, paintings, carvings and baskets that make up the hotel's extensive art collection are a vivid blend of Native, Hispanic and Anglo influences. With the city's historic plaza just steps from the hotel doors, and popular destinations like Canyon Road, Taos and Bandelier National Park within driving distance, this sterling example of Santa Fe luxury hotels offers guests an experience that is uniquely New Mexican.