Turndown Attendant (Part-time)

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 36,506,400; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Employee benefit card

Wellness offerings

Job summary

A luxury resort in Hawaii is seeking a Turndown Attendant to ensure guests return to a restful space. The ideal candidate will have previous experience in a luxury hotel, demonstrate a warm and caring personality, and focus on exceptional service while maintaining a welcoming atmosphere. Responsibilities include tidying guestrooms, replenishing amenities, and ensuring cleanliness. Join our 'ohana and contribute to a memorable guest experience in paradise.

Qualifications

• Previous experience in luxury hotel environment desirable.
• Ability to focus attention on guest needs and provide professional service.
• Must have manual dexterity for essential functions.

Responsibilities

• Overall tidying of occupied guestrooms including turndown beds and cleaning.
• Maintain atmosphere of aloha spirit with personalized service.
• Report any maintenance issues in rooms.

Skills

Warm and caring personality

Ability to work cohesively as part of a team

Ability to anticipate guest needs

Job description

Company Overview

Located on the south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This property is situated on the sunny shores of Polo Beach among 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides opportunities to learn and grow in both personal and professional development. Live and work in a place you love!

What Is In It For You

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

As a Turndown Attendant, you will create a restful space for our guests to return to at the end of the day. You will take pride in knowing that your thoughtful attention to detail makes guests feel welcomed and cherished.

Hourly rate: $26.50

What You Will Be Doing

• Overall tidying of occupied guestrooms including turndown beds, dusting, neatly arranging guest belongings, removing soiled linen, retrieving clean linen, vacuuming, amenity replenishment and bathroom cleaning if required
• Report any mattress protector, blankets, bedspreads and valances in need of change
• Call In Room Dining for removal of trays/trolleys
• Regularly update, record and/or report suite status: turned down, do not require service, Privacy Please, etc.
• Take accurate room status reports at the end of the shift
• Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment
• Keep linen closets, supply closet and landing organized and clean
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort and its offerings to be our guests’ trusted guide
• Carry out duties in accordance with company policies/procedures to ensure safety and security of guests and colleagues, including reporting suspicious persons and lost and found items
• Promote and enforce health and safety awareness and have a complete understanding of emergency procedures
• Follow hotel and departmental policies, procedures and service standards

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Your experience and skills include:

• Previous experience in luxury hotel environment desirable
• Warm and caring personality; previous housekeeping experience an asset
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Must have manual dexterity to carry out essential functions, operate housekeeping devices and other cleaning equipment as needed

Your Working Environment

• Must be able to lift and carry 30 lbs.
• Must be able to push and pull 100 lbs.
• Constant standing, walking and reaching
• Frequent lifting/carrying, pushing and pulling
• Occasional crouching, bending, stooping, and kneeling
• Requires grasping, writing, repetitive motions, listening, hearing and visual acuity

Additional Information

All candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today’: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor?

You can discover a world where life pulses with passion. Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, and your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Hospitality is a work of heart! #fairmontcareers #alwayskealani