Housekeeping - Turndown Housekeeper I

Halekulani Corp.; Honolulu (HI); On-site; USD 36,000 - 54,000; Full time

Job summary

Halekulani Corp. in Honolulu is seeking a dedicated housekeeping professional to enhance guest experiences through meticulous room cleaning, turndown service, and attentive guest interactions.

You will uphold hotel standards for cleanliness, safety, and guest satisfaction while working collaboratively in a team. Responsibilities include greeting guests, maintaining organized work areas, and promptly addressing requests or complaints.

Qualifications

• High school diploma or equivalent; vocational training preferred.
• Ability to maintain cleanliness and organization in guest rooms.
• Demonstrated attention to detail and multitasking capabilities.

Responsibilities

• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness, sanitation, and organization of work areas.
• Anticipate guests’ needs and respond promptly to inquiries.
• Turndown beds and replenish amenities per hotel standards.
• Report maintenance problems and safety concerns immediately.
• Ensure security of guest rooms and proper turnover of lost and found items.

Skills

Guest service

Organization

Detail orientation

Multi-tasking

Safety awareness

Education

High school diploma or equivalent

Vocational training certificate

Tools

Cleaning chemicals

Job description

As an integral part of a team, is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to cleaning guest rooms as assigned, turndown services ensuring the hotel’s established standards of cleanliness and guest service excellences, providing an ambience of ‘home away from home’. Responsible for reporting any maintenance discrepancies and handling guest’s requests orcomplaints

Ensures the confidentiality and security of all guest rooms; work in teams to insure safety in workplace.

ESSENTIAL FUNCTIONS

1. Greet and acknowledge all arriving/departing guests.
2. Maintain cleanliness, sanitation, and organization of work areas at all times.
3. Maintain complete knowledge of:
   • Departmental opening and closingprocedures.
   • Daily staffing requirements, assignments, anddocumentations.
4. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
5. Maintain positive guest relations at all times.
6. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
7. Resolve guest complaints, ensuring guests satisfaction.
8. Monitor and maintain cleanliness, sanitation and organization of assigned work areas
9. Use correct cleaning chemicals for designated surfaces, according to OSHA, Blood borne pathogen, safety regulations and hotel requirements.
10. Clean guest rooms by guest request priority. Check with Housekeeping operations clerk and supervisor for additional assignments throughout theshift.
11. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements.
12. Service assigned guest rooms with security in mind – always know the guest name prior to entry of rooms.
13. Turndown bed accordingly to hotel standards setup.
14. Remove all dirty linen with clean part of designated layout and as per hotel standards.
15. Remove soiled, dirt, soap build up and hair in bathroom. Always exercise safety ergonomics when going aboutroutine.
16. Replenish all amenities in rooms and bathrooms to hotel standard par; inspect Terries, linen with no stains andtears.
17. Wiping & touch up of all surfaces to remove smudges – free of litters,smudges.
18. Realign furniture to floor plan unless requestedguest.
19. Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found. Dust and wipe inside.
20. Inspect condition of all furniture for tears, rips and stains; report damages to supervisor or office. Check under beds fordebris
21. Transport any Room Service trays/items in guest hallways to service elevatorlandings.
22. Check television, remote, clock to be in good workingcondition.
23. Ensure proper and update informational folios inrooms.
24. Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks uponcheckout.
25. Vacuum thoroughly and use crevice tool for corners, etc whenneeded.
26. Clean all lamps light fixtures and light switches; check for proper workingcondition.
27. Scrub bathroom & shower walls and floor, to include toilet whenneeded.
28. Inspect condition of planters and plants; remove debris during work shift andareas.
29. Remove dust, dirt, marks and fingerprints from doors and doorframes.
30. Neaten all guest belongings, shoes, etc. Align guest toiletries withliner.
31. Wipe and touch up all chrome, mirror, and glass surfaces to be free of smudges.
32. Empty trash containers, ashtrays and ash urns in rooms and landingareas.
33. Removetrash;debrisandcobwebs,moplanai,wiperailsinlanais,bringinguestclothingintoroom.
34. Empty vacuum cleaner bags, replace and clean machines whenneeded.
35. Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
36. Report maintenance problems, any security concernsimmediately.
37. Handle guest requests for shoe shines/laundry as requested by guests; call runner to retrieve shoes/laundry from guest room and return to guestroom.
38. Report any damages or maintenance problems to the Supervisor; submit quota of work orders as assigned by housekeepingmanagement.
39. Turn over any lost and found items to theSupervisor.
40. Ensure security of guest room access and hotelproperty.
41. Neaten maid’s carts, closet, clean and dry ice chest and replenishstock.
42. Ensure assignments are logged accordingly with time in/out, services rendered, Elsafe open/close, where applicable report valuables verification in rooms tosecurity.
43. Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

ReportsTo: Assistant Housekeeper, WorkingSupervisor

Supervises: None

EDUCATION/EXPERIENCE

• High school diploma or equivalent vocational trainingcertificate.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functionsof this position.

LICENSES/CERTIFICATIONS

• None

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to anticipate guest needs; respond promptly and acknowledge allguests.
• Ensure familiarity with all hotelservices/features to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented and have the ability tomulti-task.
• Ability to maintain positive guest relations at alltimes.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be

met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.

• Ability to exert physical effort in transporting up to 50lbs.
• Ability to stand/walk for up to 8 hours throughout workshift.
• Good eye for details in touch, feel, sight and smell. Able to ensure that the room is odor free and clean free of dust, tears, damages, stains, etc. of furniture andlinen.
• Constant interruptions within work shifts andareas
• Maneuver cart andequipment
• Remainincontinuouspositionsinstanding,walking,squatting,reaching,lifting,pushing,pulling,wiping, climbing hand over hand, sweeping, mopping, bending, grasping, during workshift.
• Endure various physical movements throughout the work areas for the entireshift.
• Able to withstandheight

WORK ENVIRONMENT

• Indoor, air conditionedenvironment.
• Outdoor, non-air conditioned restaurantenvironment.
• Exposure to variable temperatures and weatherconditions.
• Variable noiselevels.
• Exposure to fumes; dusts; chemicals; and odorhazards