Turndown Attendant

fourseasons; Town of Florida (NY); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Training & development

Free accommodations

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Resort Palm Beach is seeking a Full Time Turndown Attendant to join our Housekeeping team. You will prepare guest rooms for evening service, creating a relaxing environment and delivering personalized service in line with Four Seasons standards.

The role focuses on detail, guest comfort, and coordination with housekeeping. Prior hotel experience and strong English communication are assets for success in this luxury resort environment.

Qualifications

• High school diploma or equivalent required.
• Prior hotel housekeeping experience preferred.
• Must read/write and speak English clearly.

Responsibilities

• Service a designated number of occupied rooms during evening shifts, preparing them for turndown.
• Replace used towels, refresh bathrooms, and ensure all surfaces are clean and presentable.
• Prepare beds for evening comfort, adjust lighting, close drapes, and create a relaxing room ambiance.
• Carefully handle and organize guest belongings, such as folding clothing when appropriate.
• Remove room service trays, dishes, and carts from guest areas.
• Restock guest amenities including toiletries and in-room supplies.
• Prepare unoccupied rooms for arriving guests as needed.
• Perform full Room Attendant duties when required, including late check-out rooms.
• Maintain housekeeping carts and linen closets stocked and organized.
• Respond promptly to guest requests and communicate preferences to management.
• Support other housekeeping functions during high volume periods.
• Follow all safety, cleanliness, and operational procedures.

Skills

Attention to detail

English communication

Team player

Flexible schedule

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

Four Seasons Resort Palm Beach is seeking a Full Time Turndown Attendant to join our exciting Housekeeping team. We are looking for individuals that strive for excellence and are highly motivated team players. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company!

About the role:

The Turndown Attendant is responsible for preparing guest rooms for evening service, ensuring a relaxing and welcoming environment in line with Four Seasons standards. This role focuses on detail-oriented service, anticipating guest preferences, and delivering a personalized experience. This position is part of the Housekeeping team, reporting to the Housekeeping Management team.

What you will do:

• Service a designated number of occupied rooms during evening shifts, preparing them for turndown

• Replace used towels, refresh bathrooms, and ensure all surfaces are clean and presentable

• Prepare beds for evening comfort, adjust lighting, close drapes, and create a relaxing room ambiance

• Carefully handle and organize guest belongings, such as folding clothing when appropriate

• Remove room service trays, dishes, and carts from guest areas

• Restock guest amenities including toiletries and in-room supplies

• Prepare unoccupied rooms for arriving guests as needed

• Perform full Room Attendant duties when required, including late check-out rooms

• Maintain housekeeping carts and linen closets stocked and organized

• Respond promptly to guest requests and communicate preferences to management

• Support other housekeeping functions during high volume periods

• Follow all safety, cleanliness, and operational procedures

What you bring:

• High school diploma or equivalent experience

• Previous housekeeping or cleaning experience in a hotel environment preferred

• Minimum of 6 months of related experience is an asset

• Ability to read, write, and communicate effectively in English

• Strong attention to detail and organization skills

• Ability to work independently and as part of a team

• Flexible availability, including evenings, weekends, and holidays

What we offer:

• Competitive Salary & Wages

• Comprehensive benefits package

• 401(k) Retirement Plan

• Excellent training and development opportunities

• Complimentary accommodations at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Schedule & Hours:

• Full-time evening shifts, including weekends and holidays.

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Affir­mative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf