Turndown Attendant

Hotel Saint Vincent; New Orleans (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Hotel Saint Vincent in New Orleans, LA is seeking a Turndown Attendant to prepare guest rooms for evening service, ensuring a clean, comfortable, and thoughtful environment for guests returning to their rooms.

The role emphasizes attention to detail, consistency, and anticipating guest needs while upholding service standards. Prior housekeeping or hospitality experience is preferred; a professional and courteous demeanor is essential.

Qualifications

• 1+ year of housekeeping or hospitality experience preferred.
• Strong attention to detail and consistency in execution.
• Ability to work independently and manage time effectively.
• Professional, courteous, and service-oriented demeanor.
• Ability to maintain a clean and organized work environment.

Responsibilities

• Perform turndown service in assigned guest rooms during evening hours.
• Make beds and refresh linens to create a welcoming environment.
• Replace used towels with fresh ones and replenish water.
• Add amenity treats and place robes/slippers in rooms.
• Clean and refresh surfaces; lightly clean bathrooms as needed.
• Remove in-room dining items promptly and maintain privacy.
• Deliver requested items promptly and support housekeeping team.

Skills

Guest service

Attention to detail

Time management

Independence

Professional demeanor

Job description

Turndown AttendantHotel Saint Vincent | New Orleans, LAAt Hotel Saint Vincent, we have a dedicated and enthusiastic team that takes pride in both our people and the experiences we create. We consider ourselves leaders in authentic hospitality and strive to create unforgettable moments by blending food, service, and design seamlessly.Our core values are:Good Neighbors, Generous, Authentic, Kind & Honest, Fun-Loving, Inclusive, and Service-DrivenPosition SummaryThe Turndown Attendant is responsible for preparing guest rooms for evening service, ensuring a clean, comfortable, and thoughtful environment for guests returning to their rooms. This role focuses on attention to detail, consistency, and anticipating guest needs while upholding Hotel Saint Vincent service standards.Essential Job FunctionsGuest Room Preparation & ServicePerform turndown service in assigned guest rooms during evening hoursMake beds and refresh linens to create a welcoming environmentReplace used towels with fresh onesReplenish water and in-room amenitiesAdd amenity treats in accordance with hotel standardsPlace robes and slippers neatly in guest roomsCleaning & UpkeepRemove trash from guest roomsRefresh and clean surfaces in all guest room areasLightly clean bathrooms as needed during serviceRemove used in-room dining items promptlyGuest Experience & SupportFulfill guest requests in a timely and professional mannerDeliver and place guest-requested items in roomsMaintain discretion and respect guest privacy at all timesPublic Area & Team SupportAssist with maintaining the cleanliness of public areas when neededSupport housekeeping team operations and coverage as requiredPreferred Qualifications1+ year of housekeeping or hospitality experience preferredStrong attention to detail and consistency in executionAbility to work independently and manage time effectivelyProfessional, courteous, and service-oriented demeanorAbility to maintain a clean and organized work environment