Turndown Attendant

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a Room Attendant to provide turndown services and maintain guest rooms to Omni standards. You will respond to guest requests, greet guests warmly, and assist VIP guests with special amenities.

Responsibilities include servicing rooms upon request, restocking supplies, and keeping public areas tidy, with the ability to work flexible shifts including weekends and holidays. Candidates should communicate effectively and maintain professional appearance.

Qualifications

• Ability to maintain a 4-diamond level of service.
• Ability to work with Management on special projects.
• Ability to work in a fast-paced environment.
• Must be able to communicate effectively about services and amenities.
• Ability to push and pull housekeeping supply cart.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.

Responsibilities

• Provide turndown services for assigned guest rooms.
• Respond to guest requests appropriately and greet guests warmly.
• Offer assistance and information to guests and VIPs.
• Perform full servicing of guest rooms upon request.
• Restock caddies, linen, and replenish chemicals for room attendants.
• Keep housekeeping and linen areas clean and tidy.
• Assist with public areas when needed.

Skills

Guest service

Communication

Stamina

Teamwork

Flexibility

Job description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

To provide turndown services of guest rooms, and any additional duties as assigned in accordance with Omni standards.

ESSENTIAL JOB FUNCTIONS:

• Responds to all guest requests appropriately.
• Always greet our guests warmly with a smile, call them by name whenever possible.
• Responsible to provide turndown services for assigned number of guest rooms.
• Responsible for providing additional amenities and housekeeping services for our VIP guests.
• Perform all the functions of a Room Attendant and Housekeeping Houseperson as needed and warmly greet all of our guests.
• To provide full servicing of guest rooms upon request.
• Offer assistance and information to our guests.
• Removes room service trays from guest rooms and public space
• Assist with public areas when needed
• Responsible for restocking caddies, linen, and refilling chemical bottles for Guest Room Attendants.
• Keep all housekeeping and linen areas clean and tidy.

QUALIFICATIONS:

• Able to maintain a 4- diamond level of service.
• Able to work with Management on special projects.
• Able to work in a fast-paced environment.
• Must be able to communicate effectively (must be able to answer basic questions about services and amenities, give directions to guests).
• Ability to push and pull housekeeping supply cart.
• Maintain a professional business appearance, attitude, and performance
• Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms and hands.

TOOLS & EQUIPMENT:

• Telephone, push to talk radio, cart, vacuum, mop and broom, duster, and chemicals

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.