Turndown Attendant

Bretton Woods; Charlotte (NC); On-site; USD 30,000 - 35,000; Full time

Job summary

Bretton Woods is seeking a Turndown Attendant at the Omni Charlotte Hotel, located in Charlotte, North Carolina. This role focuses on creating lasting impressions on guests by ensuring their rooms are clean and welcoming, providing excellent customer service.

Responsibilities include performing housekeeping duties, assisting guests with amenities, and maintaining high cleanliness standards. Candidates should have effective communication skills and a strong focus on guest satisfaction.

Qualifications

• Must be able to communicate effectively with guests.
• Housekeeping experience preferred.
• Ability to stand, bend, and perform repetitive movements for long durations.

Responsibilities

• Perform all Room Attendant and Houseperson functions as needed.
• Clean guest rooms according to Omni’s standards.
• Provide water and ice to guests, along with additional amenities.

Skills

Effective communication

Housekeeping

Physical endurance

Job description

Omni Charlotte Hotel, 132 E Trade Street, Charlotte, North Carolina, United States of America

Job Description

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Overview

This team member is responsible for making lasting impressions on our guests by ensuring the guest’s room is clean, attractive, and always welcoming. The Turndown Attendants provide extra touches to our guest’s rooms suitable for our discriminating guests: they will offer ice and other amenities such as extra towels and pillows, turn‑down the bed, freshen‑up/clean the room, turn on the television and music to a soothing and relaxing channel, draw the curtains close and more.

Responsibilities

• Perform all the functions of a Room Attendant and Houseperson as needed and warmly greet all of our guests.
• Offer assistance and information to our guests.
• Clean guest rooms according to Omni’s standards for Room Attendants.
• Provide water and ice to guests.
• Offer guests towels, pillows and other services/amenities.
• Change linens, turn‑down bed.

Qualifications

• Must be able to communicate effectively (must be able to answer basic questions about services and amenities, give directions to guests).
• Housekeeping experience preferred.
• Ability to stand, bend and do repetitive movements for long periods of time.
• Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds.
• Ability to push and pull housekeeping supply cart.
• Must be able to work evening shift and holidays/weekends.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].