Lead Passenger Service Ramp Agent

Menzies Aviation; Albany (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Tampa International Airport in Albany, Georgia, is seeking a Lead Passenger Service Ramp Agent responsible for overseeing ramp operations and ensuring the safe and timely handling of aircraft and baggage. This role includes training new employees, conducting pre-shift briefings, and ensuring compliance with safety regulations.

The ideal candidate will have a high school diploma or GED, six months of relevant experience, and strong communication skills. A driver's license is required, and the ability to work in varying weather conditions is necessary.

Qualifications

• Must be 18 years of age or older.
• Six (6) months of customer service or warehouse experience.
• Ability to work in a fast-paced environment.
• Must pass pre-employment and random drug tests.

Responsibilities

• Lead and coordinate ramp agents during assigned shifts.
• Ensure safe loading and unloading of baggage and cargo.
• Monitor on-time performance of aircraft activities.
• Conduct training for new employees on safety practices.

Skills

Customer service experience

Teamwork

Communication skills

Ability to lift 70 pounds

Ability to work outdoors

Education

High school diploma or GED

Tools

Driver's license

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Lead Passenger Service Ramp Agent is responsible for overseeing daily ramp operations to ensure the safe, efficient, and timely handling of aircraft, baggage, cargo, and passenger support services. This position serves as the primary point of contact for frontline ramp agents, providing leadership, training, and operational guidance while maintaining compliance with airline, airport, customer, and regulatory requirements.

What you will be doing

• Lead and coordinate the activities of ramp agents during assigned shifts.
• Ensure safe loading and unloading of passenger baggage, cargo, and mail.
• Monitor aircraft arrival and departure activities to ensure on‑time performance.
• Assign daily work tasks and provide operational direction to team members.
• Conduct pre‑shift briefings and communicate operational updates.
• Assist with aircraft marshalling, pushback, wing walking, and towing operations as required.
• Monitor compliance with FAA, TSA, OSHA, airport authority, and company safety regulations.
• Inspect equipment and report maintenance or safety concerns promptly.
• Train and mentor new employees on ramp procedures, safety practices, and customer service expectations.
• Ensure proper baggage handling procedures are followed to minimize damage and mishandled baggage.
• Complete operational reports, incident documentation, and shift logs.
• Coordinate with airline representatives, operations personnel, and other airport departments to resolve service issues.
• Respond to operational irregularities, flight delays, and emergency situations.
• Maintain a clean and organized work environment on the ramp and in operational areas.
• Assist supervisors with staffing needs, attendance monitoring, and performance feedback.
• Perform other duties as requested.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• High school diploma or GED
• Must be 18 years of age or older
• Six (6) months of customer service or warehouse experience
• Ability to work in a physically demanding and fast‑paced environment
• Strong communication and teamwork skills
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Ability to work outdoors in varying weather conditions
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous airport, ramp, customer service, warehouse, or logistics experience
• Airport ramp, gate areas, and terminal operations environment
• Exposure to aircraft noise, weather conditions, and moving ground equipment
• Fast‑paced environment with strict operational deadlines
• Frequent interaction with passengers and airline personnel
• Ability to lift, push, and pull up to 70 pounds regularly
• Ability to stand, walk, bend, kneel, and reach for extended periods
• Ability to work outdoors in all weather conditions
• Ability to safely operate ground support equipment and move throughout active ramp areas
• Must be able to take verbal directions in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre‑employment and random drug tests
• Must pass a pre‑employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Qualifications

Education

• High school diploma or better.

Experience

• Six (6) months of customer service or warehouse experience.

Licenses & Certifications

• Driver's license.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.