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Purpose
Performs basic diagnostics, service repairs, and maintenance work on customer and dealer-owned turf equipment, as assigned by the Supervisor. Some guidance is provided by the Service Manager or senior technicians.
Responsibilities
- Performs diagnostics and repairs on consumer, compact utility tractors, and commercial turf equipment.
- Participates in required Service Training programs to develop skills and knowledge.
- Maintains current knowledge of John Deere and competitive products.
- Maintains condition of vehicles, inventory, tools, and equipment.
- Ensures a clean and orderly work area.
- Follows all safety rules and regulations.
- Completes reports, forms, and researches parts needed for work.
- Documents all time and materials used, according to dealership processes.
- Communicates professionally with manufacturers when needed.
- Maintains 90% or above recovery efficiency.
- May perform diagnostics and repairs in the field and provide delivery services if needed.
- Performs other related duties as assigned by supervisor or leadership.
Experience, Education, Skills, and Knowledge
- High School Diploma or equivalent required; Associate's degree preferred.
- At least 1 year of experience in service repairs; handheld equipment experience a plus.
- Ability to perform repairs using tools and procedures outlined in Technical Manuals.
- Proficient in mechanical, electrical, and hydraulic systems used in turf equipment repair.
- Ability to operate diagnostic vehicles and equipment, use Service Advisor, and basic computer functions.
- Strong communication skills, both oral and written.
- Ability to lift at least 75 lbs repeatedly.
- Tools needed for the job are provided by the dealership.
- Valid insurable driver’s license may be required.
- Good work ethic and attitude.
Working Conditions
- Extended and flexible hours, including some Saturdays, may be required.
Compensation: From $20.00 to $24.00 per hour
Seniority level
Employment type
Job function
- Engineering and Information Technology
Industries