TurboTax Retail Tax Expert & Community Advocate

Intuit, Inc.; Deerfield (IL); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Product discounts

Free TurboTax copy

Employee Stock Purchase Plan

E&O Insurance

Employee Assistance Program

Job summary

Intuit, Inc. is seeking TurboTax Retail Experts to assist customers in-person at a TurboTax Retail or Flagship location. You will provide full-service tax return preparation, tax advice, and software support, while engaging with the local community to grow the client base.

The role requires on-site availability, a strong tax background (EA/CPA/attorney), and a passion for delivering an outstanding customer experience. Bilingual skills are a plus.

Qualifications

• Active, unrestricted EA, CPA, or attorney license; state licenses eligibility preferred.
• Active PTIN required by law to file taxes.
• Minimum 3 years of paid prep experience with 30+ returns per season using professional software.
• Familiarity with Circular 230 and tax regulations.
• Onsite work at TurboTax Retail/Flagship location; 20+ hours/week; weekends possible.
• Bilingual English/Spanish a plus; strong client advisory skills.

Responsibilities

• Represent TurboTax locally as a community ambassador.
• Provide hands-on tax advice and complete prep for customers.
• Grow TurboTax client base through local outreach and referrals.
• Deliver excellent in-person customer service and tax support.

Skills

Tax preparation

PTIN holder

Onsite availability

Customer service

Education

EA/CPA/Attorney license

State licenses eligibility

Tools

TurboTax software

CRM tools

Job description

Intuit, Inc. is seeking TurboTax Retail Experts to assist customers in-person at a TurboTax Retail or Flagship location. You will provide full-service tax return preparation, tax advice, and software support, while engaging with the local community to grow the client base.

The role requires on-site availability, a strong tax background (EA/CPA/attorney), and a passion for delivering an outstanding customer experience. Bilingual skills are a plus.