TSSCI Network Operations Watch Officer

Insight Global; Fort Meade (MD); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA, FSA, DCFSA options

401k with employer matching

Paid sick leave / PTO

Job summary

Insight Global is seeking a Network Operations Watch Officer to support government operations in a 24/7 watch floor setting. You will monitor outages affecting physical network infrastructure and serve as a liaison between network operations, engineering, and leadership, communicating impact to both technical and non-technical stakeholders.

The role requires a strong understanding of the physical layer, including fiber, copper, circuits, and transport.

Qualifications

• Active TS/SCI clearance required.
• Bachelor's Degree and 2+ years networking experience, or 6+ years total.
• Strong background in Network Operations and physical layer networking.
• Ability to review and validate ticket information.
• Experience in a NOC/Watch Floor environment.
• Excellent verbal communication with government stakeholders.
• Experience with DISA/DoD networks.
• Background in circuit provisioning, transport networks or telecom infrastructure.
• Familiarity with automated ticket ingestion systems.
• Experience updating operations boards/dashboards.
• Prior exposure to mission-critical outage management.

Responsibilities

• Monitor and validate outage data impacting physical network infrastructure.
• Liaise between network operations, engineering, and leadership.
• Assess operational impact and communicate to stakeholders.
• Maintain network reliability and situational awareness on a 24/7 watch floor.

Skills

TS/SCI clearance

NOC/Watch Floor experience

Physical layer networking

Verbal communication

Operational/outage management

Stakeholder communication

Ticket validation

DISA/DoD networks

Circuit provisioning/telecom infra

Automated ticket ingestion

Operations boards/dashboards

Mission-critical awareness

Education

Bachelor's Degree or equivalent experience

Job description

Job Description

Insight Global is seeking a Network Operations Watch Officer for a mission-critical environment supporting government operations. This individual will serve as a key liaison between network operations, engineering teams, and leadership by monitoring and validating outage data impacting physical network infrastructure. The ideal candidate brings a strong understanding of the physical layer—including fiber, copper, circuits, and transport—and can quickly assess operational impact while communicating effectively with both technical and non-technical stakeholders. This role operates in a 24/7 watch floor setting and plays a vital role in ensuring network reliability and situational awareness for mission success.

Compensation:

$40/hr to $43/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Active TS/SCI clearance


• Bachelors Degree and 2 YOE of networking experience or a total of 6 YOE


• Strong Network Operations background


• Solid understanding of physical layer networking


• Ability to review and validate ticket information


• Strong verbal communication skills (customer-facing with government/Battle Captain)


• Experience in a NOC / Watch Floor environment


• Ability to assess and communicate operational/mission impact Experience in DISA / DoD network environments


• Background in: Transport Network Technician roles, Circuit provisioning/support or Telecommunications infrastructure


• Familiarity with automated ticket ingestion systems


• Experience updating operations boards / dashboards


• Prior exposure to mission-critical outage management