Watch Officer Lead

Sosi1; Hawaii; On-site; USD 120,000 - 160,000; Full time

Job summary

SOSi is seeking a Watch Officer Lead to oversee mission visibility at Camp H.M. Smith, owning the MAVEN Smart System (MSS), SolarWinds, and enterprise dashboards. You’ll drive outage coordination, real-time situational awareness, and leadership communications to senior personnel.

You will lead incident tracking, ensure accurate timelines, and translate complex outages into clear operational impact statements for senior leadership, while mentoring watch staff and refining SOPs.

Qualifications

• Active TS/SCI clearance is required.
• Bachelor's degree in IT, CS, Network Ops, Sys Admin, Business, or related field (or equivalent experience).
• 7+ years in watch/lead watch/NOC/enterprise ops or mission ops environments.

Responsibilities

• Serve as senior operational lead for MSS and SolarWinds dashboard ownership and reporting.
• Lead tracking and reporting of Priority tickets, outages, degradations, and mission-impacting events.
• Maintain real-time situational awareness of services, users, locations, circuits, systems, and restoration timelines.
• Validate dashboard data against ticket updates and operational inputs to ensure accuracy.
• Coordinate with TNCC Watch, NetOps, SysOps, engineering, and stakeholders to confirm outage status and ownership.
• Prepare outage updates, executive summaries, and GO-level reporting.

Skills

Leadership

Situational awareness

Outage coordination

Dashboard validation

Education

Bachelor's degree or equivalent experience

Tools

MAVEN Smart System (MSS)

SolarWinds

ServiceNow

Remedy

Jira

Job description

This is where real-time decisions drive real-world impact.

At SOSi, we tackle complex technical challenges head-on-because Challenge Accepted isn't just a motto, it's how we operate.

SOSi is seeking a Watch Officer Lead to take charge of mission visibility at Camp H.M. Smith-owning the operational picture across MAVEN Smart System (MSS), SolarWinds, and enterprise dashboards. You won't just monitor systems-you'll lead situational awareness, drive outage coordination, and ensure senior leaders have the clarity they need to act. From tracking Priority tickets to translating complex network disruptions into actionable insights, you'll sit at the center of mission execution-where speed, accuracy, and leadership matter most.

Essential Job Duties

• Serve as the senior operational lead for MAVEN Smart System (MSS) and SolarWinds dashboard ownership, reporting, accuracy, and operational usefulness.
• Operate as a peer lead to the DCO Lead and report directly to the INSOC Lead.
• Lead the tracking, coordination, and reporting of Priority tickets, major network outages, system outages, service degradations, and mission-impacting infrastructure events.
• Maintain real-time situational awareness of affected services, users, locations, circuits, systems, applications, mission partners, outage status, and estimated restoration timelines.
• Validate MSS and SolarWinds dashboard information against ticket updates, outage calls, service owner inputs, and operational reporting channels.
• Identify and correct gaps in dashboard visibility, stale data, missing service mappings, inaccurate status indicators, and unclear outage reporting.
• Coordinate with TNCC Watch, NetOps, SysOps, engineering teams, service owners, help desk, and mission stakeholders to confirm outage status, operational impact, ownership, and restoration timelines.
• Report dashboard-driven operational information to TNCC Watch, Government leadership, and General Officer-level audiences.
• Translate dashboard data, ticket information, and technical updates into clear operational impact statements for senior leadership.
• Ensure Priority tickets and major outage records include accurate timelines, impact statements, troubleshooting updates, assigned owners, escalation actions, and closure notes.
• Lead the tracking of open issues, unresolved outages, pending escalations, leadership-directed follow-ups, and restoration actions through completion.
• Prepare and deliver outage updates, significant activity summaries, shift turnovers, executive summaries, and GO-level operational reporting.
• Lead outage calls, technical bridges, operational synchronization meetings, shift handovers, and leadership update briefs as required.
• Establish dashboard review procedures, reporting standards, escalation triggers, and turnover expectations for MSS, SolarWinds, and related operational tools.
• Recommend improvements to MSS and SolarWinds dashboards to better support command visibility, outage tracking, service health reporting, and senior-leader decision-making.
• Train and mentor watch personnel on the proper use of MSS, SolarWinds, ticketing systems, watch logs, outage reporting, and escalation procedures.
• Support the development and refinement of watch floor SOPs, dashboard reporting procedures, escalation processes, shift turnover standards, and outage reporting templates.
• Maintain operational awareness across enterprise network, infrastructure, systems, applications, and mission service environments.

Minimum Requirements

• An active in scope TS/SCI security clearance.
• Bachelor's degree in Information Technology, Computer Science, Network Operations, Systems Administration, Business, Operations Management, or related field; equivalent operational experience may be considered.
• Minimum 7+ years of experience in a Watch Officer, Lead Watch Officer, NOC, enterprise operations, service desk, systems operations, network operations, or mission operations environment.
• DoD 8570 / 8140 certification required or obtainable based on contract requirements.
• Demonstrated experience leading operational teams, watch floor personnel, outage coordination, Priority ticket tracking, or enterprise service reporting.
• Experience monitoring, managing, maintaining, or reporting from enterprise dashboards, preferably MAVEN Smart System (MSS), SolarWinds, or similar operational visibility platforms.
• Experience tracking or coordinating Priority tickets, network outages, service degradations, system outages, or mission-impacting operational events.
• Working knowledge of network operations, systems operations, enterprise services, infrastructure dependencies, and IT service management processes.
• Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or equivalent platforms.
• Ability to review dashboard data, validate operational status, identify reporting gaps, and communicate outage impact clearly.
• Ability to report operational information to TNCC Watch, Government leadership, senior military leaders, and Ge