TSM Team Lead

Jobtailor; Farmington (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Farmington, UT is seeking a Lead Technical Success Manager to lead a squad delivering solutioning for LoanPro clients, balance individual contributions with mentorship, and provide final technical sign-off on complex architectures.

You will coordinate with Solution Architects, drive API integration initiatives, mentor engineers, and identify workflow gaps for process improvements while tracking team metrics for leadership review.

Qualifications

• 6+ years in a technical customer-facing role.
• At least 1–2 years in a lead or supervisory capacity.
• Proficiency with APIs (REST), JSON payloads, and SQL/database queries.

Responsibilities

• Lead a squad of Technical Success Managers delivering solutioning for LoanPro clients.
• Balance individual contributions on tier-one accounts with mentorship and operational management of the TSM team.
• Conduct regular 1:1s and technical code/solution reviews.
• Provide final technical sign-off for complex architecture designs.
• Serve as senior technical contact for at-risk customers and resolve difficult technical roadblocks.
• Identify workflow gaps and implement process improvements.
• Aggregate technical feedback for prioritized Product and Engineering feature requests.
• Allocate TSMs to accounts with the VP of Technical Success.
• Ensure support for CSMs and Sales in upselling technical modules and identifying revenue requirements.
• Track team metrics and report regularly to the VP.
• Lead onboarding and training for new TSM hires during their first 90 days.
• Set standards for technical documentation, architecture diagrams, and integration guides.
• Collaborate with Solution Architects on enterprise-scale projects and bespoke integration logic.
• Foster a proactive, solutionist team mindset.
• Analyze customer pain-point trends and report insights to upper-level management.

Skills

APIs REST

JSON Payloads

SQL Queries

Python/JS

Fintech Experience

Team Leadership

Education

Bachelor's degree in Computer Science

Bachelor's degree in IT

Tools

Python

JavaScript

Job description

• Lead a squad of Technical Success Managers delivering solutioning for LoanPro clients
• Balance individual contributions on tier-one accounts with mentorship and operational management of the TSM team
• Conduct regular 1:1s and technical code/solution reviews
• Provide final technical sign-off for complex architecture designs
• Serve as senior technical contact for at-risk customers and resolve difficult technical roadblocks
• Identify workflow gaps and implement process improvements
• Aggregate technical feedback for prioritized Product and Engineering feature requests
• Allocate TSMs to accounts with the VP of Technical Success
• Ensure support for CSMs and Sales in upselling technical modules and identifying revenue requirements
• Track team metrics and report regularly to the VP
• Lead onboarding and training for new TSM hires during their first 90 days
• Set standards for technical documentation, architecture diagrams, and integration guides
• Collaborate with Solution Architects on enterprise-scale projects and bespoke integration logic
• Foster a proactive, solutionist team mindset
• Analyze customer pain-point trends and report insights to upper-level management

Requirements

• Bachelor's degree in Computer Science, IT, or a related technical field
• 6+ years in a technical customer-facing role
• At least 1–2 years in a lead or supervisory capacity
• Expert-level knowledge of APIs (REST), JSON payloads, and SQL/database queries
• Proficiency in Python or JavaScript is highly preferred
• 5+ years of experience in the lending or fintech industry
• Ability to bridge deep technical discussions and C-suite business value
• Demonstrated ability to manage multiple high-stakes projects simultaneously
• Proven ability to assess needs, influence peers, and partner with senior executives

Core Competencies

Demonstrates expertise in technical customer success management, with a strong focus on API integration, technical architecture, and team leadership. Proven ability to enhance client solutions in the lending and fintech sectors while driving process improvements and mentoring team members.

Highest-signal resume keywords

• Technical Success Management
• API Integration (REST)
• Python or JavaScript Proficiency
• Lending or Fintech Industry Experience
• Team Leadership and Mentorship

Hard Skills

• APIs
• JSON Payloads
• SQL/Database Queries
• Technical Documentation
• Architecture Design
• Integration Guides

Process Improvement

Technical Code Reviews

Project Management

Customer Pain-Point Analysis

Soft Skills

• Mentorship
• Collaboration
• Influencing Peers
• Problem-Solving
• Communication

Certifications & Qualifications

• Bachelor's Degree in Computer Science
• Bachelor's Degree in IT

Industry Keywords

• Fintech
• Lending
• Customer Success
• Technical Support
• Solution Architecture