Help Desk Specialist

Leidos; Bethesda (MD); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Paid Time Off

11 paid holidays

401K with company match

Job summary

Leidos in Bethesda is seeking a Help Desk Specialist to support its Intelligence Sector's Analysis Solutions Business Area. The role involves delivering customer service for Service Desk operations, handling inquiries, and coordinating with stakeholders to resolve incidents.

Candidates must have active TS/SCI with a polygraph, a relevant degree and several years of IT support experience across phone, remote and hands-on environments, plus strong communication and problem-solving skills.

Qualifications

• Active TS/SCI with a polygraph is required.
• Bachelor's degree with 4+ years or Master's with 2+ years experience; consider additional work experience.
• Experience providing IT support across phone, remote, and hands-on hardware.
• Ability to work in a fast-paced environment.
• Experience troubleshooting complex issues in a growing environment.
• Strong time management skills.
• Strong oral and written communications skills.
• Physical ability to lift 30–50 lbs and crawl under desks.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions for incident tickets and requirements.
• Examine customer problems and identify appropriate corrective actions.
• Analyze recurring problems and initiate solutions to prevent reoccurrence.

Skills

Customer orientation

Communication skills

Time management

Problem solving

IT problem solving

Education

Bachelor's degree or higher

Master's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos has a new and exciting opportunity for a Help Desk Specialist in our Intelligence Sector's Analysis Solutions Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.

Primary Responsibilities:

• Responsible for interacting with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Duties include examining customer problems, identifying & implementing appropriate corrective action to initiate an effective solution/repair or return.
• This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.

Basic Qualifications:

• To be considered, must have an active TS/SCI with a polygraph.
• Bachelors degree and 4 or more years, or Masters and 2 or more years of prior relevant experience. Will consider additional work experience in lieu of a degree
• Demonstrated experience providing IT support across phone, remote, and hands-on hardware environments, applying independent judgment, originality, and innovative problem-solving to resolve a broad range of technical issues and assignments.
• Demonstrated experience to work and excel in a face-paced environment
• Demonstrated experience with troubleshooting complex issues in a growing environment
• Strong time management skills
• Strong oral and written communications skills
• Physical Requirements: Ability to lift and move IT equipment (up to 30–50 lbs) and crawl under desks for physical cabling or machine setups.

#CABARESTON

#ASBA

#HALO

#HALOincumbents

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

October 8, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.