TS/SCI Help Desk & IT Operations Specialist

CACI; Omaha (NE); On-site; USD 61,000 - 101,000; Full time

Job summary

CACI is seeking a Help Desk Operations Specialist in Omaha to serve as the direct point of contact for customers across IT functions. You will troubleshoot applications, hardware, networks, and performance issues, and document workarounds to speed future resolutions.

The role requires TS/SCI clearance, a technical bachelor’s degree, and at least 3 years of relevant experience. Expect on-site support with occasional travel and opportunities to work with Jira/Confluence and SOP development.

Qualifications

• Active TS/SCI security clearance is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required; additional Network Administration experience may substitute for a degree.
• Minimum 3 years of relevant experience.
• CompTIA Security+ certification is required.
• Strong customer service and time management skills.
• Excellent communication and problem-solving skills.
• Creative thinking skills.

Responsibilities

• Resolve Incidents, Problems, and Service Requests.
• Proactively monitor calls, incidents, and service request workflows to identify issues affecting service delivery.
• Identify, document, track, and examine customer reported issues in Jira; troubleshoot applications, hardware, network, and performance issues.
• Perform onsite and remote analysis, diagnosis, and resolution of complex customer problems.
• Respond to calls, emails, and service requests; provide updates and collect feedback to enrich the knowledge base.

Skills

Security clearance

Customer service

Time management

Communication skills

Problem solving

Creative thinking

Education

Bachelor's degree in technical discipline

Job description

CACI is seeking a Help Desk Operations Specialist in Omaha to serve as the direct point of contact for customers across IT functions. You will troubleshoot applications, hardware, networks, and performance issues, and document workarounds to speed future resolutions.

The role requires TS/SCI clearance, a technical bachelor’s degree, and at least 3 years of relevant experience. Expect on-site support with occasional travel and opportunities to work with Jira/Confluence and SOP development.