TS/SCI Azure Systems Engineer

Insight Global; Dayton (OH); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Insight Global is seeking an on-site technical resource to support an Azure-based cloud environment in Dayton, OH. The role emphasizes hands-on VTDI/AVD operations, ticketing with Jira/ServiceNow, and Tier 4 troubleshooting.

The ideal candidate has TS/SCI clearance, 3+ years in IT operations, and strong communication. You will build VM images, automate tasks, and coordinate with DevOps and SRE teams to maintain SLA quality.

Qualifications

• Active TS/SCI security clearance.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• 3+ years of experience in technical support, systems administration, help desk, or IT operations environments.
• Experience supporting Microsoft Azure cloud environments and cloud-hosted applications.
• Hands-on experience with VDI, preferably Azure Virtual Desktop (AVD).
• Experience supporting and troubleshooting Windows and Linux operating systems.
• Experience with configuration management tools such as Salt, Ansible, Chef, or Puppet.
• Experience using Jira, ServiceNow, or similar ticketing and incident management platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently in a customer-facing environment with minimal on-site supervision.
• Excellent written and verbal communication skills.

Responsabilités

• Serve as the primary on-site technical resource supporting users within an Azure-based cloud environment.
• Troubleshoot and resolve issues related to cloud-hosted applications, virtual desktops, and user access while providing excellent customer service.
• Manage and document support requests through Jira or a similar ticketing platform, ensuring accurate tracking and timely resolution.
• Perform issue triage and coordinate escalations to engineering, platform, DevOps, SRE, and development teams when deeper technical support is required.
• Support Tier 4 troubleshooting activities for cloud platform issues while working closely with teams responsible for lower-tier support.
• Administer and maintain Azure Virtual Desktop (AVD) and other VDI technologies, including virtual machine troubleshooting, image creation, deployment, and patching.
• Build and maintain virtual machine images across Windows and Linux environments.
• Utilize configuration management tools such as Salt, Ansible, Chef, or Puppet to automate software deployment and system administration tasks.
• Monitor system health and performance, identify recurring issues, and contribute to long-term operational improvements.
• Support planned maintenance activities and communicate service impacts to end users when necessary.
• Create and maintain support documentation, knowledge base articles, and standard operating procedures.
• Route tickets to the appropriate technical teams when required and help ensure service-level agreement (SLA) compliance.
• Collaborate with cloud providers and internal technical teams to resolve infrastructure and application-related issues.

Connaissances

TS/SCI clearance

Bachelor's degree or equivalent

Azure cloud environments

Azure Virtual Desktop (AVD)

Windows and Linux

Salt

Ansible

Chef

Puppet

Jira

ServiceNow

Troubleshooting

Independent, customer-facing

Communication skills

Formation

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience)

Outils

Salt

Ansible

Chef

Puppet

Jira

ServiceNow

Description du poste

Duration: Perm/FTE

Required Skills & Experience

• Active TS/SCI security clearance.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• 3+ years of experience in technical support, systems administration, help desk, or IT operations environments.
• Experience supporting Microsoft Azure cloud environments and cloud-hosted applications.
• Hands-on experience with Virtual Desktop Infrastructure (VDI), preferably Azure Virtual Desktop (AVD).
• Experience supporting and troubleshooting Windows and Linux operating systems.
• Experience with configuration management tools such as Salt, Ansible, Chef, or Puppet.
• Experience using Jira, ServiceNow, or similar ticketing and incident management platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently in a customer-facing environment with minimal on-site supervision.
• Excellent written and verbal communication skills.

Nice to Have Skills & Experience

• Experience administering Jira, Confluence, and GitLab environments, including backup and recovery activities.
• Experience building, deploying, and maintaining virtual machine images.
• Familiarity with cloud operations, DevOps, or Site Reliability Engineering (SRE) practices.
• Experience supporting government or defense-related cloud environments.
• Experience operating in environments with strict SLA and response time requirements.

Job Description

• Serve as the primary on-site technical resource supporting users within an Azure-based cloud environment.
• Troubleshoot and resolve issues related to cloud-hosted applications, virtual desktops, and user access while providing excellent customer service.
• Manage and document support requests through Jira or a similar ticketing platform, ensuring accurate tracking and timely resolution.
• Perform issue triage and coordinate escalations to engineering, platform, DevOps, SRE, and development teams when deeper technical support is required.
• Support Tier 4 troubleshooting activities for cloud platform issues while working closely with teams responsible for lower-tier support.
• Administer and maintain Azure Virtual Desktop (AVD) and other VDI technologies, including virtual machine troubleshooting, image creation, deployment, and patching.
• Build and maintain virtual machine images across Windows and Linux environments.
• Utilize configuration management tools such as Salt, Ansible, Chef, or Puppet to automate software deployment and system administration tasks.
• Monitor system health and performance, identify recurring issues, and contribute to long-term operational improvements.
• Support planned maintenance activities and communicate service impacts to end users when necessary.
• Create and maintain support documentation, knowledge base articles, and standard operating procedures.
• Route tickets to the appropriate technical teams when required and help ensure service-level agreement (SLA) compliance.
• Collaborate with cloud providers and internal technical teams to resolve infrastructure and application-related issues.