Associate Billing Specialist

Roadie; United States; Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k with match

Student loan repayment assistance

Unlimited PTO

Monthly WFH stipend

Technology provided

Job summary

Roadie, a UPS company, is seeking an Associate Billing Specialist to prepare, review, and process accurate customer invoices while supporting timely payments and organized billing records.

You’ll collaborate with Finance, Operations, Support, and Sales to address billing questions, investigate discrepancies, and streamline billing workflows. This role suits numbers lovers who enjoy problem solving.

Qualifications

• 1+ years in billing, accounting, finance, or related roles.
• Strong numerical accuracy and attention to detail.
• Experience with Excel or Google Sheets (formulas, sort/filter).
• Familiarity with billing/ERP systems is a plus.
• Clear communication and collaborative approach with internal teams.
• Excellent organizational skills and ability to multi‑task.
• Curiosity and problem‑solving mindset in a fast-paced environment.

Responsibilities

• Prepare and review customer invoices for accuracy and completeness.
• Research billing discrepancies and respond to customer questions.
• Collaborate with Finance, Operations, Support, and Sales on billing questions.
• Suggest improvements to billing tools, processes, and workflows.
• Review contracts, rates, and billing terms to verify charges.
• Respond to routine inquiries and assist with disputes.
• Maintain organized billing records and supporting docs.
• Process approved adjustments, credits, and refunds per procedures.
• Assist with accounts receivable and follow-up on overdue balances.
• Follow billing procedures and company policies.

Skills

Billing experience

Attention to detail

Excel/Sheets

ERP familiarity

Communication

Organization

Problem solving

Tools

ERP systems

Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.

Associate Billing Specialist will help prepare, review, and process accurate customer invoices while supporting timely payments and organized billing records. You’ll work closely with Finance, Operations, Support, and Sales to answer billing questions, investigate discrepancies, and keep billing processes running smoothly. This role is a great opportunity for someone who enjoys working with numbers, solving problems, and building their skills in billing and finance.

What You’ll Do

• Help keep billing running smoothly by preparing and reviewing customer invoices for accuracy and completeness
• Research billing discrepancies and customer questions, resolving routine issues and escalating more complex concerns
• Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience
• Suggest improvements to day-to-day billing tools, processes, and workflows
• Review contracts, rates, and billing terms with guidance to verify customer charges
• Respond to routine customer billing questions and assist with resolving disputes
• Maintain organized, accurate billing records and supporting documentation
• Process approved adjustments, credits, and refunds following established procedures
• Assist with accounts receivable, payment reminders, and follow-up on overdue balances
• Follow established billing procedures, company policies, and applicable requirements

What You Bring

• 1+ years of experience in billing, accounting, finance, customer support, or a related role; relevant coursework or internships are welcome
• Strong attention to detail and the ability to work accurately with numbers and data
• Working knowledge of Excel or Google Sheets, including basic formulas, sorting, and filtering
• Comfort learning new systems and tools; familiarity with billing or ERP systems is a plus
• Clear communication skills and a collaborative approach to working with customers and internal teams
• Strong organizational skills and the ability to manage multiple tasks and meet deadlines
• Curiosity, a problem-solving mindset, and a willingness to learn in a fast-paced environment

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly WFH stipend
• The technology you need to get the job done

This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.